Priya Kaur
Third year BSc Sociology and Criminology student at University of Birmingham
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About
I am a Third year BSc sociology and criminology student at University of Birmingham. Also, I have customer service experience across healthcare, community support and various organisations. I have strong communication, teamwork and leadership skills which have been developed through academic study and professional environments. Experienced in working in fast-paced settings, working with diverse customer bases and individuals.
Experience
Customer assistant at Tesco (2023-01 – 2026-12)
Fixed term contract and temporary contracts, demonstrating reliability and flexibility.
- Worked high peak times including numerous Christmas periods and a six-month fixed term contract
- Operated checkouts, handling payments and resolving customer queries and complaints
- Adapted to different sections on checkouts
- Supported shop floor operations including stock controlling and maintain the stores standards
Customer Service Assistant (summer role) at Culligan Water
- Assisted customers with enquires and orders
- Strong communication with class and written communication with customers
- Maintained accurate records while handling customer information confidentially
Work experience at Rethink Mental Illness – Bloxwich (2021-10 – 2022-06)
- Adapted communication styles to suit different situations and individuals
- Developed a strong interpersonal and a range of skills in this environment
- Coordinated group activities to promote enjoyment and wellbeing
- Supported planning and delivery of workshops
Work experience at Walsall MOT Service centre
Weekend and holidays.
- Printed and prepared invoices for customers
- Answered calls and communicated professionally with customers and suppliers
- Ordered vehicle parts and liaised with suppliers to ensure timely service
- Improved confidence and customer service skills
Christmas Temporary sale Assistant at Morrisons (2022-11 – 2022-12)
- Assisted customers with payments, vouchers, and cashbacks
- Operated tills accurately during the Christmas period
- Managed time efficiency to maintain customer satisfaction
- Strengthened communication skills and confidence in retail environment
Work experience at I-dispense Pharmacy (2022-10 – 2023-03)
- Communicated with individuals from diverse backgrounds and needs
- Maintained confidentiality when handling personal and medical information
- Developed an understanding of professional standards with healthcare settings
- Managing prescriptions
Education
BSc in Sociology and Criminology – University of Birmingham
CACHE Technical level 3 extended Diploma in Health and social care
CACHE Technical level 2 extended Diploma in Health and social care
GCSES – Aldridge school
