Prosper Okutu-Appeah

I am an energetic and ambitious person who has developed a mature and responsible approach to any task that I undertake or situation that I am presented with. I am a confident and hardworking individual and able to work on my own initiative or as part of a team. I have worked successfully in highly customer facing roles along with various teams. I am looking for fresh opportunities to further broaden my experience.

Customer Service (Arriva Rail London Gate line) - CARLISLE SUPPORT SERVICES

(2020-01)

Duties (the same as those at Proactive Recruitment):

• First point of contact for all customers and visitors to the station
• Manning the gate line and advising management on any fare evaders
• Ensuring I provide accurate information on train departures, arrivals and changes of train times
• Dealing with a wide range of customers and problem solving any issues that may arise on their journey
• Ensuring I'm proactive and friendly at all times to present the best level of customer service for the station
• Adhering to all health & safety regulations personally and professionally
• Open station in the morning, performing daily patrols and ensuring all ticket machines are in working order by making test purchases on the Ticket Vending Machine (TVM)
• Answer any queries relating to the TVM throughout the course of my shift
• Following H.O.T and W.H.A.T protocols while on station platforms

Customer Service (Arriva Rail London Gate line) - PROACTIVE RECRUITMENT SERVICES

(2018-03 - 2019-12)

Duties

• First point of contact for all customers and visitors to the station
• Manning the gate line and advising management on any fare evaders
• Ensuring I provide accurate information on train departures, arrivals and changes of train times
• Dealing with a wide range of customers and problem solving any issues that may arise on their journey
• Ensuring I'm proactive and friendly at all times to present the best level of customer service for the station
• Adhering to all health & safety regulations personally and professionally
• Open station in the morning, performing daily patrols and ensuring all ticket machines are in working order by making test purchases on the Ticket Vending Machine (TVM)
• Answer any queries relating to the TVM throughout the course of my shift
• Following H.O.T and W.H.A.T protocols while on station platforms

Retail Security Officer (Matalan- Edmonton Mall) - CORDANT SECURITY

(2018-03 - 2018-09)

Duties

• Conduct store patrols every 40 minutes
• Greeting customers at the store entrance and conducting any necessary security searches when customers leave
• Approaching any suspects under the H.O.T and W.H.A.T protocol
• Assisting with evacuating the store in the event of any health & safety breaches or to the closest fire exit
• Log all patrol times and communicate with till managers to ensure an open flow of communication
• Responding to adverse customer behavior
• Keeping in contact with other security officers in the area ensuring an open line of communication to deter any thieves

Sales Consultant - AMDA TRADING

(2014-12 - 2017-08)

Duties

• Dealing with deliveries for wholesale i.e. labelling, moving and arranging stock to be kept in store or to be shipped for delivery
• Worked on shop floor as customer service representative, advising and promoting customers on fabric, accessories and shoes

Sales Assistant - MCDONALD'S FAST FOOD RESTAURANT- STANSTED AIRPORT

(2015-05 - 2016-04)

Duties

• Working on the tills or drive thru window enabled me to develop my speed and levels of accuracy during peak trading hours
• I was responsible for keying in the correct orders and delivering the food to the customers in a timely fashion
• I was also responsible for closing down the day service and led the team in organizing the set up for breakfast service, ensuring that every station had enough stock and was prepared for service

Visual Art Diploma Certificate - Visual Art - GHANATTA COLLEGE OF ART & CRAFT (GHANA) (2002 - 2004)

Secondary Education - Ceramics, Picture making, textiles & graphic design - PRESBYTERIAN SENIOR HIGH SCHOOL, OSU (GHANA) (1999 - 2001)