R.P.Kee

Operations and Guest Relations professional with over 10 years' experience leading teams and managing international client operations in fast-paced, cross-cultural environments in China and Myanmar. UK citizen returning to the UK and seeking Assistant Manager or mid-level Operations / Guest Relations roles. Strong background in team leadership, process optimisation, client relationship management, immigration and visa coordination, and delivering high service standards.

Academic Consultant at Self-Employed (2022-01 – Present)

• Built and maintained strong client relationships by tailoring services to individual goals, achieving over 80% retention rate and generating consistent repeat business through high satisfaction and referrals
• Delivered one-to-one and small-group sessions with a focus on measurable outcomes and client progress tracking
• Advised clients on international applications, accommodation, and settling processes, supporting smooth transitions for placements across multiple countries
• Collaborated with educational institutions to audit operations and recommend service improvements
• Organised and hosted workshops and webinars to communicate strategies, improve engagement, and maintain professional standards
• Supported successful international placements for clients across multiple countries
• Grew client base through referrals, reducing need for external marketing

Manager of Customer Relations at Payit Phoo Guest House (2022-01 – 2025-01)

Concurrent position over evenings/weekends; on-site residence

• Acted as primary point of contact for 100+ international guests monthly, delivering smooth service and coordinating transport, activities, and accommodation arrangements
• Managed high-volume enquiries from international guests, ensuring timely responses and consistent service standards
• Handled immigration-related requirements for guests, including registration processes and visa extensions, while maintaining 100% compliance with all regulations and recording zero major issues or penalties throughout tenure
• Supported overall hotel operations during evenings and weekends, ensuring no major service disruptions

Assistant Head of Language Department at Times English (2018-08 – 2022-02)

• Led the operational execution for the language department across three campuses, ensuring seamless day-to-day management for a team of 15 staff members
• Improved operational consistency across three campuses through the introduction of standardised processes and performance monitoring tools
• Optimized team productivity by engineering complex staff schedules and task delegation models for a multi-site workforce
• Monitored staff performance, implemented improvement strategies, and ensured alignment with organisational policies and standards
• Managed resource allocation and budgetary compliance, optimising spend across three sites to meet organizational financial targets
• Designed and deployed standardised operational frameworks and performance monitoring tools that unified departmental standards across multiple locations
• Coordinated cross-functional teams to resolve challenges and maintain high service standards
• Planned and delivered professional development programmes to strengthen team capabilities and operational effectiveness
• Served as the senior departmental liaison at cross-functional meetings, coordinating with campus leads to resolve complex operational challenges
• Reduced internal issues through effective conflict resolution and team management

Senior English Language Tutor at International House (2015-06 – 2018-08)

• Delivered one-to-one and small-group English language sessions, focusing on client progress, engagement, and measurable outcomes
• Identified individual challenges and implemented targeted support strategies that improved client satisfaction
• Maintained regular communication with clients to ensure expectations were met and service quality remained high
• Designed supplemental resources to reinforce engagement and maintain operational standards

No formal qualifications directly relevant to the roles sought; extensive professional and management experience gained internationally.