Jone Staciunaite
People-focused professional with 5+ years of leadership and team management experience in fast-paced hospitality operations
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About
People-focused professional with 5+ years of leadership and team management experience in fast-paced hospitality operations and advanced academic training in Business and Organisational Psychology. Experienced in employee onboarding, training, performance support, conflict resolution, and team supervision. Currently completing an MSc at Heriot-Watt University, applying academic knowledge of recruitment, employee wellbeing, leadership development, and organisational psychology through postgraduate study and management experience.
Experience
Duty Manager - Fairfield House Hotel - Scotland, UK
(2020-01)
Promoted to Duty Manager within a year due to strong leadership abilities and operational performance.
- Oversaw day-to-day hotel operations across five departments, ensuring smooth service delivery during high-occupancy periods.
- Led and supervised a team of 15 employees, supporting performance, attendance management, coaching, and day-to-day employee relations.
- Coordinated onboarding and training for over 30 new employees, ensuring smooth integration and compliance with company standards.
- Supported a positive working environment through effective communication, conflict resolution, and employee coaching, contributing to improved service quality and customer satisfaction.
- Assisted with recruitment activities including interviewing, assessment, and shift planning.
- Coordinated operations during high-occupancy periods and short-staffed shifts while maintaining operational efficiency.
- Ensure compliance with health & safety, food safety, and company operational procedures.
Supervisor / Fine Dining Server - Snob Restaurant - Lithuania
(2018-01 - 2020-12)
Promoted to Supervisor after demonstrating strong interpersonal and organisational skills.
- Delivered high-quality customer service in a fine dining environment.
- Handled customer inquiries and resolved issues professionally.
- Maintained exceptional service and presentation standards.
- Supported daily team coordination and restaurant operations.
Education
MSc - Business and Organisational Psychology - Heriot-Watt University (2026-12)
BA - Translation Studies (Business English) - Kaunas College (2015-01 - 2020-12)
