Susan Emmerson

Organised and dependable administrator

Talent

Newcastle upon tyneMember since July 2, 2026

Strong administration and organisational skillsDiary management and meeting coordinationExcellent customer service and relationship buildingConfident communicator, both written and verbalExperienced in handling sensitive and confidential informationEffective time management and ability to prioritise workloadsMicrosoft TeamsOutlook CalendarRecord keeping, compliance and documentation managementTeamwork and collaborationProblem solving and attention to detailScheduling, coordination and operational support

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About

I am an organised and dependable administrator with experience supporting busy teams in customer service, reception and office environments. I enjoy keeping things organised, managing competing priorities and ensuring day-to-day operations run smoothly. I'm approachable, proactive and reliable, with experience coordinating meetings, handling confidential information and building positive relationships with colleagues and customers.

I enjoy supporting others, learning new systems and taking pride in producing accurate, organised work.

Experience

Centre Manager at Tutors and Exams (2026-02 – 2026-05)

Managed the day-to-day running of a busy examination centre.

Coordinated operations during peak periods to ensure services ran efficiently.
Assisted with monitoring budgets and expenditure.
Maintained clear communication with candidates, clients and stakeholders while delivering excellent customer service.

Receptionist at Mitie (Ernst & Young Client Suite) (2025-01 – 2026-02)

Managed the reception and client suite for Ernst & Young, ensuring a professional experience for visitors and clients.

Coordinated meeting room bookings, diary requests and scheduling across multiple teams.
Responded to enquiries by telephone, email, Microsoft Teams and in person.
Managed competing priorities in a fast-paced corporate environment.
Processed catering orders and maintained accurate records for the accounts team.
Built strong relationships with colleagues and stakeholders to ensure meetings ran smoothly.

Office Coordinator Manager at Bricks and Mortar Estate Agents (2023-09 – 2024-12)

Coordinated the day-to-day administration of a busy estate agency office.

Managed appointments, property viewings and sales progression activities.
Managed customer enquiries and maintained strong client relationships.
Assisted with scheduling, administration and office organisation.
Ensured a high level of customer service throughout the sales process.

Customer Support Administrator at Home Group (2023-03 – 2023-09)

Supported customers through a range of enquiries and service requests.
Handled sensitive safeguarding concerns professionally, maintaining confidentiality and following appropriate procedures.
Worked closely with internal teams to ensure customer needs were met effectively.

Practice Support Administrator at Norton Rose Fulbright (2022-12 – 2023-03)

Provided administrative support to senior legal professionals.