Rachael Tomascik

Experienced Operations and People Manager with over 30 years' leadership experience managing teams, multi-site operations and service delivery within health and social care. Proven ability to lead and develop people, drive operational performance, manage recruitment, oversee budgets and build strong relationships with customers, colleagues and stakeholders. Experienced in operational planning, resource management and continuous improvement, with a track record of improving services, identifying cost-saving opportunities and maintaining consistently high standards.

More recently supporting the day-to-day running of a successful family business, further developing skills in customer service, logistics, business administration and operational planning. A confident, approachable and resilient leader who enjoys motivating teams, solving problems and delivering excellent customer service. Now seeking to bring my leadership and operational management experience to the role of Customer Operations Manager with Royal Mail.

Operations & Business Support - Woodworkx (Family Business)

(2025-09)

Supporting the day-to-day running of a successful building and joinery business.

• Liaise with customers regarding quotations, schedules and project updates.
• Manage bookkeeping, invoicing and day-to-day accounts.
• Organise deliveries of materials and equipment to customer sites.
• Support workload planning and daily business operations.
• Carry out painting and finishing work when required.
• Build positive customer relationships through excellent communication and problem solving.

Head of Care Services - Spectrum Day Centre, Northampton - Northampton

(2015-01 - 2025-01)

Responsible for the operational management of two busy day centres supporting up to 94 service users, with responsibility for approximately 20 staff across both locations.

• Managed the day-to-day operation of two centres, ensuring services operated safely, efficiently and to a consistently high standard.
• Worked as part of the Senior Leadership Team, reporting directly to the CEO.
• Line-managed two Centre Managers and directly supervised a team of nine staff.
• Led recruitment, interviews and inductions alongside the CEO and Head of Business Services.
• Conducted staff supervisions, appraisals and performance reviews.
• Coached and developed staff to improve performance and encourage professional development.
• Planned staffing levels and allocated resources to meet operational requirements.
• Monitored operational budgets and ensured expenditure remained within agreed financial limits.
• Identified cost-saving opportunities to maximise resources within the non-profit organisation.
• Supported disciplinary and employee relations processes alongside the CEO.
• Built strong relationships with commissioners, social workers and external agencies.
• Helped increase service user referrals through positive engagement with commissioners and social workers.
• Mentored college students on work placements.
• Ensured compliance with safeguarding, health & safety and organisational policies.

Head of Care Services - Spectrum Day Centre, Northampton - Northampton

(2015-01 - 2025-01)

• Successfully managed two busy care centres for ten years.
• Oversaw services supporting up to 94 service users while coordinating approximately 20 staff across two locations.
• Increased service user referrals by developing strong relationships with commissioners, social workers and partner organisations.
• Consistently achieved positive outcomes during West Northamptonshire Council monitoring and quality assurance visits.
• Identified cost-saving opportunities which improved efficiency while maintaining high-quality service delivery.
• Recruited, trained and developed staff across multiple sites.
• Developed positive relationships with families, commissioners and multidisciplinary professionals.

House Coordinator - Brain Injury Services, Northampton - Northampton

(1994-01 - 2015-01)

Managed the daily operation of a specialist residential service supporting adults with acquired brain injuries.

• Supervised and supported a team of 7–8 staff.
• Organised staffing rotas and daily operations.
• Conducted supervisions, annual appraisals and performance reviews.
• Developed care plans and risk assessments.
• Mentored and trained staff.
• Maintained effective communication with families and healthcare professionals.
• Managed incidents and resolved operational issues.
• Ensured compliance with health & safety and organisational policies.

BTEC National Diploma - Social Care - Kingsheath College, Northampton

NVQ Level 3 - Health & Social Care - Kingsheath College, Northampton

General Care Course - Health & Social Care - Kingsheath College, Northampton