Rachel Perry

Organised, proactive and people focused professional with experience across reception, administration, customer service and team support in busy, fast paced environments. Skilled in front desk administration, maintaining accurate records, handling confidential information, responding to enquiries and coordinating with managers and colleagues. Experienced in supporting new starter induction, resolving complaints professionally and managing competing priorities with accuracy and discretion.

Holds a Level 3 Team Leader Apprenticeship with Distinction and is due to begin the CIPD Level 3 Foundation Certificate in People Practice in January 2027.

Receptionist - David Lloyd Clubs

(2025-10)

• Act as the first point of contact for members, visitors and colleagues, providing a professional, approachable and helpful reception service.
• Respond to enquiries, resolve complaints calmly and use effective problem solving skills to support positive outcomes.
• Maintain accurate records and update internal systems, demonstrating attention to detail and discretion when handling information.
• Support the induction of new team members by helping colleagues understand workplace procedures and settle into daily operations.
• Work alongside managers and colleagues across departments to coordinate tasks, share information and resolve operational issues.
• Manage bookings, appointments and administrative responsibilities while prioritising tasks in a busy environment.
• Maintain professional standards of communication, organisation and customer service throughout daily operations.

Fashion Styling / Sales Assistant - Harrods

(2022-09 - 2025-07)

• Coordinated schedules, logistics and competing priorities across styling and production teams to support efficient day to day operations.
• Maintained accurate records and organised documentation, ensuring information was accessible and properly managed.
• Liaised with internal departments and external partners to respond to queries and keep activities progressing.
• Handled confidential business information professionally, exercising discretion and attention to detail.
• Managed multiple tasks and deadlines in a fast paced environment while maintaining accuracy and high standards.
• Supported colleagues through effective communication, organisation and cross-department collaboration.
• Supported managers with recruitment activity by assisting during interviews for prospective team members.

Sales Assistant - Boux Avenue

(2021-10 - 2022-09)

• Responded to customer enquiries and provided clear, helpful information in a busy retail environment.
• Processed transactions and supported accurate day to day records and operational tasks.
• Assisted with stock management and general store administration.
• Worked collaboratively with colleagues to maintain service standards and support daily priorities.

Receptionist - Thomas Parmiter Sports Centre

(2019-09 - 2021-10)

• Welcomed visitors and acted as a first point of contact for enquiries.
• Assisted with bookings, telephone enquiries and front desk administration.
• Maintained records and communicated relevant information to support the smooth running of the centre.
• Delivered a professional and helpful service while managing routine administrative tasks.

Admin and Finance Assistant - Mane

(2019 - 2019)

• Supported administrative tasks across the business, contributing to day to day office operations.
• Reviewed CVs as part of recruitment related activities.
• Assisted with finance administration, including reconciliation tasks.
• Developed attention to detail through checking financial information and completing administrative work.

CIPD Level 3 Foundation Certificate in People Practice - West Herts College (2027-01)

Level 3 Team Leader Apprenticeship – Distinction - Fashion Retail Academy (2021 - 2024)

Level 4 Business & Retail (Marketing) – Merit - Business & Retail (Marketing) - Fashion Retail Academy (2021 - 2024)

8 GCSEs including English and Maths - Parmiter’s School (2014 - 2019)