Raheem Kassam

IT support specialist with IT support expertise with hands-on field logging experience. Providing remote and onsite support to end users. Capable of identifying issues and offering swift and appropriate solutions.

Currently studying CompTIA A+ and having completed Cyber Essentials, a level 3 Principle of Cyber Security (practical) and training in Microsoft Windows Server IT. Strong ability in supporting, troubleshooting and networking systems, operating systems and software with complete knowledge of a broad IT infrastructure, with demonstrable IT user support experience.

Bike Technician - Bike Technician

(2022-08 - 2023-08)

Present

• Delivered outstanding customer support in a fast-paced operational environment, maintaining high standards of accuracy and safety
• Key facet, parts used, and complied work on both stationary and moving mechanical units
• Resolved repairs efficiently to meet deadlines and maintain service standards
• Communicated clearly with colleagues and with writing accurate to a high standard

E-Commerce Agent - WatchByPhone / Timesheet

(2021-05 - 2022-05)

• Provided support to customers over the retail and professional front desk
• Investigated escalation issues and undertook system assessments, keeping issues on target and results
• Delivered excellent customer-facing communications on business practices and online retailing
• Managed multiple customer queries whilst maintaining standards and professionalism

Customer Service Advisor - Coventry, London, UK - Coventry, London, UK

(2020-10 - 2021-07)

Incoming customers by phone, email, and face-to-face, replacing welcome clarity and professionalism

• Self-driven experience in organizations, communication, and attention to detail
• Managed multiple customer queries within straightforward work-flows and professionalism

Level 3 - Principles of Cyber Security (Practical) - West London College

Bristol, London, UK - June - GCSE A Levels - English, Mathematics and IT - Edexcel