Raheleh Azimi
Hotel Front Desk / Concierge
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About
Experienced and dedicated customer service professional with a strong background in hospitality, retail, and front desk operations. Skilled in managing high-pressure environments, providing exceptional service, and building positive relationships with clients and guests. Proven ability to communicate clearly, resolve conflicts effectively, and maintain professionalism in fast-paced settings.
Currently studying BSc Psychology and Counselling distance learning with open university, enhancing skills in empathy, communication, and understanding people from diverse backgrounds.
Experience
Hotel Front Desk / Concierge - Austin Court - UK
(2024-01 - 2026-12)
- Managed guest check-ins and check-outs efficiently in a busy hotel environment
- Provided concierge services including bookings, directions, and guest assistance
- Handled concerns calmly and professionally to ensure satisfaction
- Coordinated with housekeeping and management to maintain smooth operations
- Delivered a welcoming and professional first impression for all guests
Optical Assistant - Vision Express - UK
(2022-01 - 2023-12)
- Assisted customers with frame styling and eyewear selections
- Conducted pre-testing procedures
- Advised on lens types, materials, coatings, and frame selection
- Adjusted frames and supported fittings
- Booked appointments and managed customer records
- Handled queries and resolved concerns professionally
- Supported optometrist team in delivering excellent patient care
- Maintained store presentation and high customer service standards
Dental Receptionist - 100 Shepherd's Bush Dental Practice - London, UK
(2020-01 - 2022-12)
- Managed a busy reception desk and welcomed patients professionally
- Organised appointments and handled high call volumes
- Maintained confidential patient records accurately
- Processed payments and handled enquiries
- Reassured nervous patients using calm, supportive communication
- Coordinated with dentists and nurses to ensure smooth operations
Waitress / Hospitality Staff - Turkish Restaurant - London, UK
(2019-01 - 2020-12)
- Provided friendly and efficient table service in a busy restaurant
- Assisted guests with menu choices and dietary requirements
- Managed multiple tables during peak hours
- Worked closely with kitchen and front-of-house teams
- Resolved customer concerns quickly and professionally
Sales & Customer Assistant - Gucci - Westfield London, UK
(2018-01 - 2019-12)
- Delivered high-end customer service in a luxury retail environment
- Assisted customers with product selection and styling advice
- Managed transactions, returns, and customer enquiries
- Maintained store presentation and ensured premium experience
- Built strong client relationships to encourage repeat business
Education
BSc - Psychology and Counselling - Open University
GCSEs - English
GCSEs - Maths
GCSEs - Science
