Rahiba Khatoon

Compassionate and highly organised Healthcare Administrator and Care Coordinator with over 20 years' experience across NHS primary care, healthcare administration, recruitment and customer-facing roles. Currently working within a Primary Care Network, coordinating patient care, managing referrals, appointments and multidisciplinary communication using Anima and NHS systems. Holder of a Bachelor of Arts in Counselling Studies awarded by The Open University, with excellent interpersonal, communication and active listening skills.

Passionate about delivering person-centred care, supporting vulnerable patients and improving access to healthcare services. A confident team player who remains calm under pressure while maintaining the highest standards of confidentiality, safeguarding and professionalism.

Senior GPA / Care Coordinator - Barnet Primary Care Network

(2025-04)

• Coordinate care for patients with long-term and complex health conditions.
• Manage appointments, referrals, follow-ups and patient requests using the Anima system.
• Liaise with GPs, nurses, pharmacists, hospitals, social care and community services to ensure seamless patient care.
• Signpost patients to appropriate healthcare and wellbeing services.
• Maintain confidential patient records in line with NHS and GDPR requirements.
• Respond professionally to telephone, online and face-to-face enquiries.
• Prioritise urgent clinical requests within a busy primary care environment.

Senior Supervisor / Administrator - Dr Shantir Practice

(2022-10 - 2025-04)

• Supervised daily administrative operations within a busy GP practice.
• Managed appointments, referrals and patient registrations.
• Supported clinicians with administrative and operational requirements.
• Maintained accurate patient records and ensured confidentiality.
• Managed complaints professionally and resolved patient enquiries.
• Assisted with staff rotas, reporting and office management.

Recruitment Administrator - Hays Public Sector / Ambitions Employment Agency

(2006 - 2010)

• Coordinated recruitment campaigns and candidate onboarding.
• Maintained confidential personnel records.
• Processed payroll and staffing documentation.
• Liaised with NHS and public sector clients.
• Managed databases and recruitment systems.

Weekend Supervisor - Hollie De Kesyre

Earlier career role that developed excellent customer service, organisation, leadership and communication skills.

Administrator - Forest Care Services

Earlier career role that developed excellent customer service, organisation, leadership and communication skills.

Recruitment Consultant - Temp Exchange

Earlier career role that developed excellent customer service, organisation, leadership and communication skills.

Secretary & Maintenance Manager - Tilko Property Services

Earlier career role that developed excellent customer service, organisation, leadership and communication skills.

Supervisor - Selfridges

Earlier career role that developed excellent customer service, organisation, leadership and communication skills.

Perfumery Consultant - PUIG

Earlier career role that developed excellent customer service, organisation, leadership and communication skills.

Bachelor of Arts - Counselling Studies - The Open University (2021-07)

NVQ Levels 1, 2 & 3 - Health Care A Levels - Business Studies, Law, Information Technology, Media Studies

GCSEs - 7 GCSEs including English, Mathematics and Double Science