Ralfey Semain

Consultative sales professional experienced in managing customers from initial enquiry through qualification, presentation, objection handling and close. Currently a Sales Executive at Toomey Nissan, averaging around 18 vehicle sales per month with approximately 33% conversion. Achieved the highest conversion rate on the dealership's renewal system, demonstrating strong confidence selling and closing over the phone.

Comfortable building rapport quickly, understanding customer needs, handling objections and maintaining consistent follow-up through to a decision. Relationship-led and commercially focused, with a strong record of customer reviews, retention, referrals and product sales. Achieving the highest positive reviews in the company.

Sales Executive at Toomey Nissan (2025-01 – Present)

• Average approximately 18 vehicle sales per month.
• Achieve approximately 33% conversion from qualified opportunities.
• Achieved the highest conversion rate on the dealership renewal system, with the majority of communication conducted by telephone.
• Manage the full sales cycle from initial enquiry and qualification through consultation, negotiation, finance discussions, close and handover.
• Confident handling objections and closing customers both over the phone and face-to-face.
• Maintain structured CRM follow-up across active prospects, renewals and longer-term opportunities.
• Consistently achieve strong product penetration through effective qualification and needs-based selling.
• Strong record of customer satisfaction, reviews, referrals and repeat business.

Personal Trainer at Virgin Active / Self-Employed (2024-01 – 2025-01)

• Built a recurring client base through direct prospecting, consultations and relationship-led selling.
• Conducted consultations to understand customer goals and recommend appropriate services.
• Converted prospects into recurring clients through needs-based selling and structured follow-up.
• Focused heavily on retention and long-term customer relationships.

Tree Work & Customer Acquisition at Keith Archers Tree Care / Independent (2021-01 – 2024-01)

• Generated new business through door knocking, referrals and direct customer relationships.
• Quoted work, negotiated pricing and converted enquiries into paid jobs.
• Helped secure commercial work including work for Virgin Active.
• Built referral relationships that continued generating opportunities.
• Coordinated customers, labour and equipment through to completion.