Ramsha Shabbir

A dedicated and empathetic professional with postgraduate qualifications in Psychological Wellbeing, Clinical Psychology, and Applied Psychology, combining strong mental health knowledge with hands-on experience in accommodation management, safeguarding, and welfare support. Currently working as a Contingency Housing Officer with Serco, supporting vulnerable individuals through effective case management, welfare interventions, stakeholder engagement, and operational delivery within the hotel accommodation sector. Experienced in working with adults and children with complex psychological and social needs, with a proven ability to build trust, manage challenging situations, de-escalate conflict, and deliver positive outcomes in demanding environments.

Recognised for excellent communication, problem-solving, decision-making, and relationship-building skills, with a strong commitment to safeguarding, service excellence, and improving the wellbeing and independence of vulnerable people.

Contingency Housing Officer at Serco (2026-01 – Present)

• Manage daily operations across contingency accommodation sites.
• Conduct welfare checks and signpost service users to support services.
• Promote compliance with accommodation rules and requirements.
• Act as the key contact between service users, hotels, Serco teams, and partners.
• Respond to incidents, complaints, and welfare concerns.
• Resolve issues and de-escalate challenging situations.
• Monitor accommodation standards and report risks promptly.
• Coordinate service user relocations and transport arrangements.
• Maintain accurate records, case notes, and incident reports.
• Track and prioritise operational and welfare actions.
• Support safeguarding, health and safety, and compliance activities.
• Work closely with operational teams to deliver high-quality accommodation services.

Security Officer (2025-02 – 2026-12)

• Conduct patrols and respond to alarms or signs of intrusion.
• Ensure premises security and liaise with law enforcement in emergencies.
• Provide daily activity reports, apprehend rule-breakers, and monitor security threats.

Clinical Psychologist (Adults) at Punjab Institute of Mental Health (2019-10 – 2020-02)

• Provided therapy for counselling, sleep disorders, anxiety, depression, CBT, and phobia counselling.

Clinical Psychologist (Children) at Amin Maktab Hospital (2019-03 – 2019-07)

• Served as a therapist for children with autism spectrum disorder (ASD), Cerebral Palsy (CP), Learning Disabilities (LD), and Language Disorders (LD).

MSc in Psychological Wellbeing in Clinical Practice – Manchester Metropolitan University (2023-09 – 2024-10)

MS in Clinical Psychology – Riphah Institute of Clinical & Professional Psychology (RICPP) (2018-09 – 2020-09)

MSc in Applied Psychology – University of Gujrat (2016-09 – 2018-09)