Randall M

Bodily Injury Claims Adjuster, high-volume of claims per month, with a strong foundation in liability investigation, coverage analysis, total loss, risk-based decision making, and de-escalation. I also bring extensive management experience, including leading crews as a United Airlines Captain and overseeing more than 100 employees in operations leadership. Exceptionally trained to manage worst-case scenarios through recurrent aviation emergency training, with recent insurance experience handling complex auto and bodily injury claims.

Recognized for clear communication, empathy, compassion and steady leadership across all corporate operations. Achieved the #1 customer satisfaction score in Minnesota for Progressive in Q3 2025.

Auto Claims Adjuster – Unrepresented Bodily Injury at Progressive Insurance (2023-05 – 2026-09)

Identify risk trends, recognize fraud indicators, and maintain disciplined time management while organizing and executing a monthly inventory of 50–70 new claims, equating to roughly 90–140 new exposures/features.

• Provided six months of post-training support as a New Hire Ambassador for 2.5 years, offering empathetic guidance, emotional support, and claim-handling assistance to promote new adjuster success.
• Conduct detailed coverage reviews, validate policy applicability, and maintain documentation that meets regulatory, legal, and internal compliance standards.
• Assess medical treatment, injury causation, and damages to establish settlement strategies that balance fairness with financial stewardship.
• Manage customer communications, obtain statements, and provide clear coverage explanations while de-escalating concerns to keep claims moving efficiently.

Air Transport Pilot at United Airlines (2001-03 – 2023-02)

Operated commercial aircraft in strict compliance with FAA regulations and company procedures, consistently managing operational and safety risk.

• Conducted comprehensive pre-flight planning, including weather analysis, route evaluation, fuel calculations, and contingency preparation.
• Led and coordinated flight crews of seven, maintaining clear communication with ground teams, dispatch, and air traffic control to ensure safe and efficient operations.
• Demonstrated disciplined decision-making and strong situational awareness in dynamic, time-sensitive environments.
• More than ten thousand flight hours, maintained an exceptional safety and compliance records, reinforcing a reputation for reliability, professionalism, and risk-focused judgment.
• Provided structured flight instruction in simulator to new pilots, emphasizing safety fundamentals, procedural discipline, and risk-aware decision-making.

Managing Partner / Investor at Texas Roadhouse (1995-10 – 2000-10)

Oversaw full-scale restaurant operations as a managing partner and investor, including staffing, training, budgeting, and service execution in a high-volume environment.

• Directed hiring, development, and performance management for teams exceeding 100 employees, strengthening consistency, accountability, and operational discipline.
• Managed financial performance, labor planning, cost control, inventory oversight, and revenue growth with a focus on risk-aware decision-making.
• Ensured compliance with safety, sanitation, and company policies while maintaining a culture of operational excellence and customer satisfaction.
• Built strong community relationships and supported local marketing initiatives that contributed to sustained business growth and brand visibility.

Business Administration in Business Administration – Texas Tech University

Air Transport Pilot Flight Certification in Aviation – Livingston School of Aviation

Flight Instructor in Aviation – Livingston School of Aviation