Raquel Morosini

Respond to queries over the phone and through email Provide information about the accommodation facilities, services, and policies Assist students in completing booking forms and ensure all required documentation is collected

Weekend Administrator at Lulworth Student Accommodation (2025-07 – Present)

• Respond to queries over the phone and through email
• Provide information about the accommodation facilities, services, and policies
• Assist students in completing booking forms and ensure all required documentation is collected
• Communicate important announcements, events, and maintenance visits to residents
• Assist residents with payment-related inquiries and provide payment confirmations
• Receive, sort and distribute mail and packages to residents
• Conduct property viewings for prospective tenants
• Protect deposits with the deposit protection scheme
• Update student records using the company's software
• Welcome and assist arriving international students
• Maintain accurate records of student occupancy
• Provide information about local amenities, transportation, and cultural activities
• Facilitate communication between students and language schools/team leaders

Receptionist at 1Leisure The Heights (2024-11 – 2025-06)

• Handling memberships and product sales
• Understanding health and safety rules associated to specific age groups
• Answering phone calls and responding to enquiries via email
• Dealing with different internal systems
• Dealing with bookings for classes and inductions

Receptionist at Seaview Hotel (2024-05 – 2024-11)

• Arrivals and departures
• Use of Microsoft Office for record keeping and documents
• Doing cash ups
• Managing electronic files
• Balancing tills with pdq
• Coordinating with other departments
• Handling multiple tasks and working independently
• Answering phone calls and responding to enquiries via emails

Receptionist at The Brunswick Hotel (2023-08 – 2024-04)

• Arrivals and departures
• Use of Microsoft Office for record keeping and documents
• Maintaining up-to-date knowledge of the Hotel to provide relevant and extensive information to guests
• Handling customer cash and card payments through POS card machines
• Dealing with customer complaints by promptly resolving their concerns and offering helpful solutions
• Handling phone calls and emails

Waitress at The Channel View Hotel Shanklin (2023-08 – 2023-12)

• Greeting and seating guests
• Presenting menus, explaining specials, and taking food and drinks orders
• Serving food and drinks promptly and efficiently
• Addressing any guest concerns or special requests
• Maintaining cleanliness and organisation in the dining area, including setting and clearing tables
• Assisting in opening and closing duties
• Providing excellent customer service to enhance guests' dining experience

BSc (Hons) in Biological Sciences – Bournemouth University

BTEC in Forensics and Criminal Investigation – Isle of Wight College (2023 – 2025)

GCSEs – Avonbourne Girl's Academy, Bournemouth (2019 – 2023)