Rav Kaur

Iam a highly motivated and skilled pharmacy dispenser and front-end manager with rich experience in dispensing prescription medication and solving customer queries. I am also a well-rounded customer service executive with a background in hospitals, pharmacies and food restaurants. Adept at stock management, diary management, inventory management and replenishment, sorting and other store management tasks.

Pride in appearance and a warm personality combined with a proficient knowledge of clerical duties leads to a reliable and solid first point of contact for customers. Working well under pressure with the ability to remain calm and focused, creating and encouraging a positive and trustworthy image for the company. I am multi-lingual and can be a valuable asset at a workplace serving diverse customer base.

KEY SKILLS

• Strong organisational, administrative and general reception skills
• Experienced pharmacy dispenser with excellent knowledge of prescription procedures

NEWMANS PHARMACY, London, UK

Front Medical Counter Dispenser and Front-Desk Handler | March 2015 - present

• Dispensing prescription medication and other medical products to patients under direction of pharmacist
• Counting pills, labels bottles, prices and compound medications to prepare prescriptions for patients as directed
• Oversee the smooth and efficient running of the main phone switchboard - receiving phone calls, helping patients with their queries and providing the required information

• Performing administrative duties like receiving and inputting prescription orders, operating cash register and restocking inventory
• Monitoring the supply of pharmaceutical stock, receiving and arranging stock in correct order
• Assembling prescribed items (including the generation of labels)
• Suppling patients with information and education/ counselling on their prescriptions
• Monitoring prescription-filling process to ensure compliance with relevant regulations and pharmacy policies
• Liaising with healthcare providers and patients to obtain correct prescription information
• Answering patients' questions about medications under the supervision of the pharmacist
• Taking inventory of drugs on hand and recording results
• Maintaining electronic patient information

Front Medical Counter and Dispensary Assistant | September 2014 - February 2015

• Received prescriptions from customers and dispensing medications
• Served customers and answering their queries under the supervision of the pharmacist
• Performed administrative duties, including answering phones, receiving and inputting prescription orders, operating cash register and restocking inventory
• Maintained patient records
• Answering phone calls at the front-desk and dealing with customer inquiries

• NVQ Level 2 in Dispensing
• Certified in Medical Counter Management
• Front office course in Pharmacy
• Dispensary course in Pharmacy
• B.A., Delhi University, New Delhi, India
• Air Hostess Course, Shilon Hospitality Management, New Delhi, India