Razan Mahmoud
Friendly, reliable and customer-focused professional with years of experience in retail sales, customer service and client-facing roles
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About
Friendly, reliable and customer-focused professional with years of experience in retail sales, customer service and client-facing roles. Experienced in building strong customer relationships, achieving sales targets and delivering excellent service. Alongside previous retail experience, successfully managed a self-employed nail and beauty business, demonstrating strong organisational, administrative and time-management skills.
Seeking a flexible part-time role where I can contribute my communication, customer service and administrative abilities.
Experience
Nail Technician & Beauty Therapist at Self-Employed (2018-01 – 2024-12)
Managed a successful self-employed beauty business.
- Built and maintained a loyal client base through excellent customer service.
- Organised appointments, schedules and client records.
- Managed payments, bookings and day-to-day business administration.
- Promoted services through social media and customer referrals.
- Maintained high standards of professionalism, hygiene and client care.
Sales Assistant at EE (2015-01 – 2017-12)
- Consistently achieved sales and performance targets.
- Provided expert advice on mobile phones, contracts and accessories.
- Built strong customer relationships through excellent service.
- Resolved customer queries and complaints professionally.
- Delivered outstanding customer experiences in a fast-paced retail environment.
Sales Advisor at Phones 4 U (2013-01 – 2015-12)
- Assisted customers in selecting products and services suited to their needs.
- Built customer loyalty through professional and friendly service.
- Achieved individual and team sales targets.
- Maintained product knowledge to provide accurate advice.
Sales Assistant at Sports Direct (2010-01 – 2013-12)
- Delivered excellent customer service in a busy retail environment.
- Assisted customers with product selection and purchases.
- Processed transactions and handled cash accurately.
- Maintained store presentation and stock levels.
Education
Level 3 in Childcare & Learning Development – John Ruskin College (2010-01 – 2013-12)
GCSEs in 10 GCSEs A–C including English, Mathematics and Science – Addington High School (2005-01 – 2010-12)
