Red Mullet

Operations & Back-Office Support Professional with 8+ years of experience in international and remote environments across technical operations, SaaS platforms, travel technology, and administrative workflows. Experienced in managing digital service desks, troubleshooting user system issues, maintaining CRM records, and coordinating across internal teams to ensure seamless operational continuity. Skilled at managing ticket workflows, supporting onboarding processes, maintaining accurate documentation, and optimizing digital systems in fast-paced environments.

Known for proactive communication, organisation, and calm problem-solving under pressure. Currently seeking an Internal Operations or Back-Office Support role within a collaborative, growth-focused organisation.

Front Desk / Operations Support - DHI Global Medical Group - Hybrid

(2023-01 - 2025-01)

• Acted as primary point of contact managing communications and scheduling workflows
• Coordinated onboarding-related administration and internal processes
• Maintained accurate records and documentation across departments
• Supported reporting, correspondence, and operational coordination

Customer Care Agent / Travel Coordinator - Booking.com - Remote

(2021-01 - 2023-01)

• Managed high-volume customer queries via phone, email, and chat
• Investigated and resolved booking and payment issues while maintaining CRM accuracy
• Coordinated with partners and internal teams to resolve disputes and service disruptions
• Documented customer interactions and tracked case resolutions
• Identified recurring issues and communicated feedback to internal stakeholders

Technical Support Specialist - Dropbox - Remote

(2018-01 - 2021-01)

• Provided Tier 1 technical support resolving issues related to file syncing, access permissions, and account configurations
• Guided users through troubleshooting steps across phone, email, and chat channels
• Logged, tracked, and escalated technical cases using ticketing systems
• Simplified technical terminology to ensure clear customer understanding
• Collaborated with internal teams to resolve product issues and improve user experience

Customer Care Agent - ASOS.COM

(2016-01 - 2018-01)

• Provided real-time updates on orders and managed returns or modifications
• Answered stock inquiries with deep product knowledge
• Relayed feedback to Sales & Marketing based on customer interactions
• Assisted customers with product recommendations, sizing, and promotional offers

Customer Care Agent - Kamari Tours Travel Agency

(2015-01 - 2016-01)

• Assisted clients with bookings and logistics in-person and via phone
• Managed currency exchange and front desk operations
• Promoted travel packages and current offers
• Handled customer complaints and last-minute itinerary changes professionally

BA - Social Policy - Panteion University, Greece (2011-01 - 2015-01)

Intercultural Communication - University of Lapland (2015-01 - 2015-01)