Refehna Kauser

I am physically fit and mentally prepared each day to deal with different challenges. I am a hardworker, a quick learner and enjoy working in a fast paced environment. All the jobs I have done up to now have all been challenging and fast paced jobs.

I put my all into every job I do. I have great time management skills. I drive and have my own car so am able to get to work. I am now seeking to continue my career through new experiences and through learning new skills and dealing with different types of people.

Lunchtime Supervisor - Marriott Primary School

(2025-01 - 2026-01)

• Helping with the smooth running of lunchtime
• Helping children to deal with any arguments/disagreements
• Providing First Aid when needed
• Breaking up fights amongst students and following the protocols of dealing with it
• Play games with the children
• Listening to their problems and trying to come up with solutions together

Volunteer - Jeffrey Emmanuel Playgroup

(2013-01 - 2015-12)

• Assist at lunch times
• Cleaning up after the children
• Play with the children indoor/outdoor
• Sing songs and join in activities to encourage the children
• Read stories to the children checkout assistant/customer services - ASDA - Southgate - Southgate

(2008-01 - 2013-12)

• Helping out with stock handling, filling shelves
• Using a computerised till system that has a barcode scanner scanning items for customers
• Processing store loyalty cards, coupons and vouchers
• Taking payments and making sure the till balances at the end of the day
• Doing refunds for customers
• Helping customers with any enquiries they may have and speaking to the appropriate management team to help me if I needed it
• Dealing with difficult customers and staying professional at all times

Volunteer - Grove Primary School

(2007-01 - 2008-12)

• I worked with 6-8 year old children
• I supervised the children in the classes room
• read books to the children
• helped to organise a class
• help clean up after meals
• ensure the children play appropriately and share

Waitress - Fenwicks Restaurant

(2006-01 - 2008-12)

• greeting customers as they arrive and showing them to their table
• giving out menus and taking orders for food and drink
• serving food and drinks
• dealing with bill payments
• making sure tables are clean and tidy
• helping the chef with some prep/cooking

Customer service - Morrisons Supermarket

(2002-01 - 2005-12)

• Customer service
• Cooking meals
• plating food
• cleaning and helping close up

Work placement - Moody & Davies Solicitors

(2000-01 - 2001-12)

Work placement for 8 weeks

• office based jobs
• typing
• faxing
• answering phone calls
• booking in clients and ensuring mail was taken at right times

Diploma - Public Health, Youth and Community Work - University Of East London (2010-09 - 2012-09)

Level 3 - Access to Nursing and Other Care Professions - Leicester College (2008-07 - 2015-12)

Level 2 - Health and Social Care - Leicester College (2007-06 - 2007-06)

Award - IT User Skills Level 1 (2015-10 - 2015-10)