Regina Phalange

I currently attend Worcester college completing a diploma in art & design having already completed my first year with year remainder. Prior to this I attended Bewtley high school where I gained 4no GCSE at a grade 4 and above. I excelled in Design Technology and Textiles where my passions lie.

I used to compete in gymnastics for Ware Forest gymnastics school in the competition squad from the age of 4 - 14 having won several competitions. I also used to participate in jujitsu from the age of 6 - 13 where I gain the grade of Blue belt but left to focus on gymnastics. I enjoy socialising with my friends and spending time with my family.

I like quiet nights in watching films.

Waitress - Bewtley Riverside Café

(2024)

I have worked at the Bewtley Riverside café for nearly two years now. In this time I have gained valuable experience in general waitressing, making hot beverages, working on the till taking orders and along with customer service. This requires good levels of:

• Numeracy and accuracy: For dealing with money and giving correct change
• Speed & Efficiency: To serve customers quickly and manage busy periods
• Communication: Interacting politely with diverse customers and handling complaints tactfully
• Reliability: Being punctual and professional at all times
• Attention to Detail: For pricing and transaction accuracy
• Patience & Calmness: Especially when dealing with difficult situations or technical issues
• Teamwork & Initiative: Working independently or with colleagues, and using initiative when needed
• Customer Service: Active listening, professionalism, patience, and a friendly demeanour
• Communication: Verbal skills, interpersonal skills, and ability to work with diverse teams (hosts, chefs, etc.)
• Multitasking & Efficiency: Juggling multiple tables, orders, and requests while managing time effectively
• Problem-Solving & Resilience: Handling complaints, resolving issues, and bouncing back from spills or mistakes
• Attention to Detail: Remembering orders, noticing guest needs, and maintaining cleanliness

Diploma - Art & Design - Worcester College

GCSE - Bewtley High School