Relu Mihai
Experienced and licensed security professional
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About
Experienced and licensed security professional with a strong background in surveillance, risk assessment, and emergency response. Adept at operating CCTV systems, enforcing safety protocols, and delivering exceptional service in fast-paced, multicultural settings. Fluent in English and Romanian, with excellent interpersonal and problem-solving abilities.
Experience
Front of House | CCTV Surveillance / Concierge / Security Officer - 1st Class Protection - London
(2023-11)
- Provided vigilant caretaking services, ensuring security and safety protocols.
- Delivered exceptional Front of House services, fostering a professional and welcoming environment for clients and visitors.
- Operated and monitored CCTV systems to identify potential security threats and ensure rapid response to incidents.
- Conducted routine surveillance and security audits, implementing preventive measures to mitigate risks.
- Collaborated with property management teams to address maintenance issues and ensure operational continuity.
- Regular patrols, including street patrolling, to ensure safety and security across multiple high-profile buildings and their surroundings.
Assistant Manager - Nisa Local - London
(2017-08 - 2026-06)
- Assisted the Shop Manager with the daily operation of the store.
- Delivered excellent customer service and resolved customer complaints.
- Monitored stock levels and arranged product.
- Received, checked, and organized deliveries.
- Maintained high standards of store presentation and cleanliness.
- Helped train and onboard new employees.
- Ensured compliance with company policies and health and safety procedures.
Public Area Assistant - Brunel Hotel - London
(2016-03 - 2020-02)
- Responded promptly to guest requests and provided friendly customer service.
- Reported maintenance issues and health and safety hazards to the appropriate department.
- Worked closely with the housekeeping team to maintain a welcoming environment.
- Assisted with setting up public areas for events and special functions when required.
- Supported the hotel's commitment to delivering an excellent guest experience.
Education
Bachelor's Degree (Hons) - Business Management and Entrepreneurship (2022-09 - 2026-06)
Foundation Degree - Business Management (2021-09 - 2022-09)
High School Diploma - Tourism Technician (2011-08 - 2015-08)
