Senior Product Manager | Technology Development (SMB) at Geotab (2025-10 – 2026-07)
Led product and technology initiatives supporting Geotab's SMB business, identifying business and customer problems and owning discovery, requirements, prioritisation and cross-functional delivery across customer experience, Salesforce, automation and operational initiatives.
- Led discovery across Customer Success, Sales and Operations, facilitating stakeholders to translate business problems into prioritised opportunities, PRDs, epics, user stories, acceptance criteria and measurable delivery outcomes.
- Defined the use case and product requirements for an AI-powered Jira assistant, applying workflow automation to ticket routing and first-line troubleshooting while retaining human judgement for complex decisions.
- Led delivery of the SMB Customer Onboarding Dashboard, creating a unified customer and colleague experience and improving visibility and collaboration across Customer Success, Sales and Operations.
- Prioritised roadmaps using SAFe and WSJF, balancing customer value, commercial impact, technical feasibility, speed to value, dependencies and delivery risk.
- Partnered with Engineering, Architecture and business stakeholders to shape future-state solutions and product/process modernisation, using Figma, Lucidchart, gap analysis and value-stream mapping to move opportunities from discovery into actionable delivery.
Senior Product Manager | Product Management (Try & Buy) at Verizon Connect (2023-12 – 2025-09)
Owned product strategy and end-to-end delivery for commercial and customer initiatives within Verizon Connect's telematics portfolio, from opportunity discovery and roadmap definition through launch, operational readiness, adoption and continuous improvement.
- Owned strategy and launch of External View Cameras, progressing a new commercial offering from customer and business requirements through roadmap, phased delivery, launch and end-to-end customer experience.
- Led the DVIR rollout, translating customer and business requirements into prioritised capabilities across Engineering, Sales, fulfilment, Operations and Support.
- Designed and facilitated cross-functional discovery workshops for a new SMB reseller business model, defining the customer journey, prioritised roadmap and first MVP; outcomes included increased revenue, stronger lead quality and close rates, and reduced early churn.
- Owned roadmap and backlog prioritisation with Engineering and senior business stakeholders, balancing customer value, commercial growth priorities, technical feasibility, dependencies and delivery risk.
- Acted as Product Owner within a SAFe Agile Release Train, leading refinement, prioritisation, planning and continuous delivery across cross-functional teams.
- Communicated product vision, roadmap progress, risks and recommendations to senior leadership, driving stakeholder alignment while strengthening customer-centric product and adoption practices.
Product Manager | Systems Architecture at Verizon Connect (2021-09 – 2023-12)
Owned the strategy and evolution of Verizon Connect's commercial technology ecosystem, identifying and prioritising opportunities across enterprise SaaS platforms supporting acquisition, sales effectiveness, customer journeys and operational performance.
- Led end-to-end Salesloft implementation across vendor evaluation, commercial negotiations, API integration, rollout, enablement and post-launch adoption, achieving ~75% adoption across global sales teams.
- Owned product strategy and continuous evolution of LeanData, improving lead routing, customer journeys and CRM effectiveness; introduced Plauti workflow and data-quality automation to strengthen Salesforce accuracy and operational efficiency.
- Acted as Product Manager for the strategic Try & Buy programme, leading discovery, requirements, governance, operating-model design and end-to-end customer journeys across commercial and customer-facing teams.
- Defined platform roadmaps and facilitated cross-functional discovery, translating customer pain points and commercial challenges into prioritised initiatives and actionable delivery plans.
Product Owner | Sales Operations EMEA at Verizon Connect (2020-09 – 2021-09)
Bridged commercial stakeholders and technology teams as Product Owner for CRM and sales technology capabilities, identifying improvement opportunities and managing backlog priorities across acquisition and sales workflows.
- Translated business needs into user stories, acceptance criteria and functional requirements, supporting Agile delivery from discovery through testing, rollout, stakeholder enablement and adoption.
- Led root-cause analysis and stakeholder alignment across Global Sales Operations to drive scalable product and process improvements.
Sales Operations Team Leader (EMEA) at Verizon Connect (2018-08 – 2020-09)
Sales Administrator at Verizon Connect (2017-04 – 2018-07)
Sales Operations Executive at Dimension Data (2015-08 – 2017-03)
