Reshma Rughooputh

Dynamic operations leader combining events management expertise with director-level operational experience in private healthcare. Strong background in shaping strategy, supporting client-level decisions, and leading teams while overseeing the planning and execution of high-profile events. Confident communicator with natural leadership ability, strong organisational skills, and a commitment to quality care. Known as dependable, self-motivated, highly organised, and approachable.

Bringing 14+ years' experience working with private healthcare organisations across the U.S. and UAE, with a strong track record of collaborating with senior international stakeholders, leading cross-border initiatives, and delivering results in fast-paced, client-facing environments.

Events & Operations Director at Private Healthcare Conference (2022-10 – 2026-05)

• Extensive planning and executing a wide range of events; educational, networking and social events and corporate conferences for healthcare professionals
• Expertise in end-to-end event management including strategy, budgeting, scheduling, logistics, supplier relations, and on-site coordination
• Oversee website content updates to ensure alignment with branding and messaging
• Identify and pursue new business opportunities, partnerships and revenue streams to support growth
• Negotiate contracts and agreements that align with organisational goals and ensure mutual value

UK Project Manager/EA at Ellison Institute for Transformative Medicine (2022-10 – 2023-12)

• Project lead for new UK office space, overseeing and coordinating the project
• Liaising and coordinating with suppliers and vendors for UK sites
• Operational set-up and management of day-to-day running of the UK office site
• Dual and multiple site experience, UK/US
• Working with US teams to manage HR aspect; recruiting, hiring, carrying out interviews and completing inductions for Scholarship Programme and UK Team members

Private Practice Manager at Courtfield Private Practice (2015-08 – 2022-12)

• Oversaw day-to-day operations, ensuring high standards of cleanliness, patient care and service delivery
• Ensuring the practice ran smoothly and efficiently for patients, and GPs were supported
• Ensuring practice upholds CQC standards via policies, protocols and procedures
• Leading recruitment, induction, training, appraisals and performance reviews for clinical and administrative staff
• Primary complaints handler; received, investigated and resolved patient complaints
• Design and implemented workplace procedures
• Management of services including practice meetings, appointment scheduling, billing procedures, debt collections, cleaning, security, occupational health & safety, marketing and business development

Reception Manager/Assistant Practice Manager at Portobello Clinic (2012-10 – 2015-08)

• Front of house management
• Booking appointments and answering enquiries about the clinic services
• Provide non-clinical patient care including information requests, test results, requests to speak to clinical staff and ensuring confidentiality and privacy for patients
• Managing and overseeing the reception team
• Supporting the practice manager in day-to-day operations
• Assisting in staff training, performance tracking and administering HR policies

BSc Honours in Computer Science – Middlesex University (2000 – 2004)

A levels in Accounts, Business Studies, Information Technology – Leyton Sixth Form College (1998 – 2000)

GCSEs in English Language, Mathematics, Double Science Award, French, Geography, Music, Business Studies – Sarah Bonnell School (1993 – 1998)