Viktória Pap

Hospitality leader with 10 years of experience across luxury boutique, heritage and international-brand hotels. Currently combining senior duty management, housekeeping leadership and commercial events at Crazy Bear Beaconsfield. Experienced in running busy hotel operations, developing teams, controlling labour and costs, resolving guest issues and bringing events from enquiry through to delivery. Practical, commercially aware and comfortable taking responsibility across departments.

Senior Duty Manager | Executive Housekeeping Manager | Events Lead at Crazy Bear Beaconsfield (2025-09 – Present)

Multi-functional leadership role in a luxury boutique property, spanning day-to-day hotel operations, the housekeeping department and private and corporate events.

• Act as senior manager on duty, coordinating Front Office, Food & Beverage, Housekeeping and Maintenance to keep service running smoothly and resolve escalations.
• Lead housekeeping standards, staffing, recruitment, training, rotas, payroll checks, productivity, stock and supplier relationships.
• Manage guest recovery, operational incidents and competing priorities, balancing service expectations with staffing and cost control.
• Develop event business from initial enquiry and show-round through tailored proposal, pricing, deposits, function sheets and operational handover.
• Coordinate corporate meetings, private dining, celebrations and Christmas events, working closely with chefs, restaurant managers and hotel operations.
• Supported the launch and commercial use of new private dining, meeting and Studio karaoke spaces.

Head of Housekeeping / Operations & HR Responsibilities at The Relais Henley (2023-09 – 2025-09)

• Led housekeeping in a luxury listed heritage hotel, overseeing recruitment, training, staffing, budgets, suppliers and quality audits.
• Partnered with maintenance and senior hotel leadership to manage property standards, departmental performance and guest expectations.

Head of Housekeeping – New Opening at Hampton by Hilton, High Wycombe (2021-03 – 2023-09)

• Helped establish the housekeeping function for a new hotel opening, including recruitment, training, team structure, systems, suppliers and operating standards.
• Managed day-to-day standards, schedules, payroll controls and ongoing department performance following opening.

Head of Housekeeping at Rare Bird Hotels – The Great House & The Swan (2018-06 – 2021-03)

• Led housekeeping across hotel areas through a major refurbishment, maintaining team performance and high guest standards.
• Achieved a 9.6 cleanliness score.

Head of Housekeeping at Hilton Bracknell (2017-08 – 2018-06)

• Managed labour productivity, departmental budgets, stock, training, quality standards and daily team performance.

Hotel Supervisory Roles at Holiday Inn South, Reading & The Tower Hotel, London (2016 – 2017)

• Progressed through supervisory roles, developing strong operational, service and people-management skills.