Rhianne Evans

Operations professional with seven years' experience creating effective processes, coordinating cross-functional teams and delivering exceptional customer experiences across global technology firms. I am seeking a mission-focused role centred around improving systems and delivering the best possible outcomes for service users.

Incident & Product Operations Coordinator at TodayTix Group (2024 - 2026)

Global e-commerce tech platform for live event ticketing

• Founded and matured the company's platform operations arm, creating processes, documentation, reporting and governance frameworks that shape the way the org works.
• Reduced highest severity technical incidents by 75% through proactive trend analysis and org-wide collaboration.
• Designed and implemented automated operational workflows which reduced manual overhead by 70%.
• Championed continuous improvement by creating post-incident review frameworks, embedding learning, accountability & preventative actions.
• Lead operational governance by facilitating weekly Architectural Reviews, SLO & OKR tracking, and project status reporting for C-Suite executives.
• Acted as the primary bridge between Product, Engineering and the rest of the organisation, distilling complexity into actionable decisions.

Show-Score Editor and Project Manager at TodayTix Group (2021 – 2024)

Global community-driven theatre review platform

• Launched Show-Score's London edition as the sole UK team member, building operational workflows, managing community governance, and project managing core brand activations and product development.
• Led operations for the New York edition's post-pandemic relaunch.
• Drove community engagement and growth, acquiring over 3,000 members in London within the first few months.

Ticketing and Customer Service Executive at TodayTix Group (2019 – 2021)

Start-up theatre ticketing website & apps

• Provided responsive support for customers and venue partners.

Box Office Supervisor and Access Champion at Ambassador Theatre Group (2016 – 2019)

Supervised box office operations and staff at a 2,300-seat West End theatre

• Led accessibility initiates, organising bi-annual accessible performances of 'Wicked', and maintained the venue's assistive technology.
• Trained and supported venue staff on accessibility and inclusive service.