Rhiannon Owen

I am a friendly, organised and compassionate receptionist and administrator with recent experience working within a busy veterinary practice, providing a professional front-of-house service to clients and supporting the day-to-day running of a clinical environment. I have experience welcoming clients, answering high volumes of telephone calls, booking appointments, processing payments, maintaining accurate records and communicating with people in sensitive and often emotional situations. I pride myself on delivering excellent customer service with empathy, professionalism and attention to detail.

I work well under pressure, enjoy being part of a team and am confident using computer systems and learning new software. I am now looking to continue my career within a healthcare reception and administration role where I can use my skills to provide an excellent service while supporting both patients and clinical staff.

Receptionist at Midsummer Veterinary Group (2024-07 – Present)

• Welcome clients and visitors, providing a friendly, professional and compassionate first point of contact.
• Manage a busy reception desk, answering telephone calls and responding to enquiries efficiently.
• Book routine appointments, emergency consultations and surgical procedures using the practice management system.
• Process card and telephone payments accurately while maintaining confidentiality.
• Maintain accurate client and patient records using computer systems.
• Work closely with veterinary surgeons, nurses and support staff to ensure the smooth running of the practice.
• Communicate sensitively with clients during difficult and emotional situations, demonstrating empathy and professionalism at all times.
• Prioritise competing tasks in a busy clinical environment while maintaining a high standard of customer service.
• Maintain high standards of organisation, cleanliness and infection control throughout the reception and hospital areas.
• Support colleagues across different areas of the practice when required and contribute to a positive team environment.

Prison Officer at HMP Woodhill (2021-02 – 2023-10)

• Worked within a multidisciplinary team in a secure environment.
• Maintained accurate records and reports.
• Communicated effectively with a wide range of individuals.
• Responded professionally to challenging situations.

Student Veterinary Nurse at Midsummer Veterinary Group (2018-07 – 2019-12)

• Assisted the veterinary team with patient care.
• Supported clients and maintained accurate records.
• Helped maintain a clean and safe clinical environment.

Work Placement at Vets4Pets (2015-09 – 2017-09)

• Supported the veterinary team with day-to-day duties.
• Assisted with reception and customer service.
• Maintained high standards of cleanliness and organisation.

Kennel Assistant at Tollgate Luxury Boarding Kennels (2013-09 – 2015-02)

• Cared for animals and maintained welfare standards.
• Assisted customers and answered telephone enquiries.
• Maintained a clean and safe environment.

Insurance Underwriting Services Administrator at Home & Legacy Insurance Services Ltd (2013-03 – 2013-08)

• Carried out general administration duties.
• Maintained accurate records and data entry.
• Supported the administration team.

Level 3 Extended Diploma in Animal Management in Animal Management

9 GCSEs in General Education