Process & Business Analyst/ CS Team Leader
Send a job offer directly to this candidate
I am an accomplished leader in Business Process Management (BPM) and Customer Experience (CX) with extensive experience in the telecommunications sector. Demonstrated expertise in CX research, design, and Agile program implementation. A Manager with a track record in driving operational excellence, strategic planning, and team leadership.
I have extensive experience in the customer service world at all levels from frontline management to operational support and CI.
Team Leading Level 4 NVQ
Business Analyst Level 2 NVQ
