Richard Shepherd

Senior Business Data Analyst Lead skilled in SQL and Python with over 8 years of experience in technical and database support roles. Hosting meetings with senior department leaders to discuss project aims and requirements. Hosting team SCRUM sessions and stand ups to share and collaborate on projects. Working in agile environment on multiple projects.

Configuring

Azure /AWS environments Successfully optimised Integrating Application with databases Migrating data from test into live SQL Server environments, significantly enhancing performance, with proven expertise in data analysis and automation. Achievements include engineering high availability solutions in healthcare settings to ensure uptime for clinical operations. Ready to leverage analytical skills and technical knowledge to provide valuable insights and support exceptional data management at your organisation

Technical Support Analyst - IDOX - Sheffield

(2025-02)

Delivered 2nd/3rd line technical support across multiple enterprise applications and databases.

• Monitored, triaged, and resolved tickets within SLAs employing ITIL frameworks.
• Optimised SQL Server environments through performance tuning, backups, and patching.
• Facilitated application upgrades, deployments, and configurations in Windows Server/Cloud-hosted environments.
• Collaborated with development teams to troubleshoot complex incidents involving IIS, Oracle, and SQL.

Systems & Database Technical Specialist - Yorkshire Ambulance Service - Remote

(2023-02 - 2025-02)

Supported mission-critical applications and databases in a healthcare environment.

• Installed, upgraded, and maintained SQL Server and Oracle databases across production and test systems.
• Engineered high availability and disaster recovery solutions, ensuring system uptime for clinical staff.
• Automated daily checks, backup validation, and health monitoring scripts using PowerShell and SQL.
• Coordinated with suppliers on integrations between clinical applications and database backends.

Cloud Engineer - Ctrack / Inseego - Remote

(2022-01 - 2023-01)

Installed, configured, and supported custom telematics software within Windows Server and Azure Cloud environments.

• Managed SQL Server instances, focusing on queries, stored procedures, troubleshooting, and reporting.
• Delivered cloud migrations and server builds with Hyper-V and VMware technologies.
• Provided remote client support and collaborated with development teams to resolve technical issues.

Cloud & Technical Support Services Consultant - Tribal Group - Remote

(2020-12 - 2021-12)

Installed and managed enterprise applications in Azure and on-premises Windows Server environments.

• Optimised Oracle and SQL Server databases, including schema upgrades and performance tuning.
• Configured IIS and application services for multi-tier deployments.
• Handled incident, change, and service requests for managed customers through ITIL processes.
• Supported cloud migrations, upgrades, and customer onboarding projects.

DBA (Contract) - Bluetree / InstantPrint - Remote

(2020-01 - 2020-03)

Monitored SQL databases for performance and availability.

• Created scripts to automate maintenance and reporting tasks efficiently.
• Resolved tickets related to user access, permissions, and application integrations.

Multifunctional - Hemmersbach – HSBC (Contract) - Sheffield

(2019-06 - 2019-09)

Configured Windows servers and enterprise applications for HSBC's global infrastructure.

• Executed server builds, patching, and deployments as part of infrastructure projects.

Junior DBA / ITIL Change Manager - Sue Ryder - Doncaster

(2015-05 - 2018-06)

Managed SQL Server environments across multiple sites, overseeing installation, upgrades, and performance tuning.

• Implemented monitoring, backup and restore strategies, and disaster recovery planning.
• Acted as Change Manager, responsible for logging, reviewing, and approving ITIL-based change requests.
• Delivered large-scale infrastructure projects, including the ERP migration from Windows Server 2008 to 2016.
• Collaborated with end users and business teams to test and validate systems during project rollouts.

1st Line Support - Dixons - Sheffield

(2015-04 - 2015-05)

Provided first-line IT support across hardware, software, and networking queries.

• Logged and escalated incidents using ticketing systems proficiently.

IT Graduate Tech Support Engineer - Hendrickson Europe - Northampton

(2013-09 - 2014-09)

Delivered 2nd line technical support for users across Windows and Microsoft Office systems.

• Assisted with server administration, Active Directory account management, and hardware setup.

BSc HON - Computer and Information Security - Sheffield Hallam University (2009 - 2013-05)

BTEC National - ICT - Chesterfield (2006 - 2006)

GCSE - General Education - Hasland (2000 - 2006)