Rickisha John
Bus Operator
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About
With a positive and adaptable attitude, I possess a keen interest in economics and mathematics and am always willing to learn new skills. Successful outcomes have resulted from my ability to follow instructions and work both independently and collaboratively. I am a patient individual who remains calm under pressure, and I am now seeking a remote customer service role in the customer service, or banking industries.
My education and excellent communication skills will enable me to contribute to any team's success, and I am excited to excel in a remote work environment.
Experience
Bus Operator - Arriva UK
(2024-01)
- Ensuring passengers safety and providing customer service
- Answering questions from passengers regarding route and time schedules
- Experienced and reliable Bus Driver with clean driving record and proven track record of transporting passengers in a safe and pleasant manner. Possesses excellent defensive driving techniques and the ability to professionally deal with difficult or disruptive passengers.
Customer Service Advisor - Teleperformance UK - Remote Work
(2022-06 - 2023-12)
Engage in daily interactions with customers via phone and email to resolve issues and address inquiries as an energy specialist. Demonstrate genuine support and take responsibility for solving complex challenges faced by customers. Focus on providing the best possible assistance by prioritising customer needs. Persist in finding a resolution for customers, regardless of the complexity of the challenge.
Care Assistant - Eleanor Nursing and Social Care - Southeast London
(2021-01 - 2022-06)
- Assisted clients with personal care and provided companionship.
- Developed and implemented care plans in collaboration with health and social care professionals.
- Communicated care plan information to family members and ensured that the resident's needs and wishes were met.
- Maintained accurate and immediate records of essential information in the residents' daily reports (communication systems, care and health monitoring, accident and incident reports).
- Administered medication according to individual medication administration records.
- Encouraged clients to be independent and provided gentle support.
- Provided feedback to improve care delivery to health and social care professionals.
Cleaner - Bouygues Energies and Services - North Middlesex Hospital
(2020-02 - 2021-12)
- Cleaned and maintained the Bouygues building at NMUH, which included tasks such as dusting, mopping, and sanitising.
- Conducted regular stock takes and promptly informed the store's supervisor to order stock when necessary.
Care Worker - Private - Barking Dagenham
(2017-12 - 2018-03)
- Administered medications as needed
- Prepared meals and assisted with feeding
- Assisted clients with day-to-day hygiene tasks, such as bathing and grooming
- Conducted grocery shopping and other errands as necessary
- Provided light cleaning services to maintain a clean and safe environment
- Offered emotional and physical support to clients to enhance their overall wellbeing.
Childminder - Private Family
(2016-06 - 2017-12)
- Supervised children and ensured their safety
- Developed and implemented age-appropriate activities and games
- Provided a structured routine for the children, including mealtimes and nap times
- Maintained a clean and safe environment for the children
- Assisted with homework or educational activities
- Assisted with potty training or other developmental tasks
Retail Experience - Multiple Retailers - Grenada and UK
(2013-07 - 2016-06)
Completed three different roles with a focus on customer service and sales support. Worked as a Customer Store Support at Shoes R US in Holborn from 2013-2014, providing assistance and care to customers when selecting shoes and processing payments and refunds. Served as a Restaurant Assistant at KFC from Jan 2015 to Dec 2015, where I ensured that visitors received excellent customer service and that the restaurant maintained high standards of food quality and hygiene.
Worked as a Customer Service Advisor at Andalls & Associates from Feb 2016 to June 2016, where I filled shelves with stock, served customers, promoted the new delivery service in the store, and provided cashier services. Demonstrated excellent communication, interpersonal, and problem-solving skills in all retail roles.
Education
Boca Secondary School (2008-09 - 2013-06) Grenada WI
