Head of Quality and Delivery - Retrofit Academy
(2025-01)
- Lead and manage a multi-disciplinary team including Skills Coaches, Internal Quality Assurers (IQAs), and the Funding & Compliance Team.
- Provide coaching, performance management, and professional development to ensure high-quality learner support and consistent delivery standards.
- Oversee resource planning to ensure programmes are adequately staffed and meet organisational targets.
- Maintain and continuously improve quality processes in line with Ofqual, ESFA and awarding-body requirements.
- Oversee internal quality assurance activities, ensuring timely sampling, standardisation, and assessor support.
- Monitor key quality indicators such as learner progress, assessment turnaround, retention, and achievement rates.
- Lead on preparation for external quality assurance (EQA) visits, audits, and inspections.
- Ensure that training delivery meets curriculum standards, employer needs, and Retrofit Academy requirements.
- Review learner journey processes to ensure an excellent learner experience from enrolment to certification.
- Analyse learner feedback and performance data to drive improvements in educational outcomes.
- Oversee compliance with ESFA funding rules, audit requirements, and internal policies.
- Ensure accurate documentation, funding evidence, and adherence to contractual obligations.
- Work closely with the Funding & Compliance Team to maintain audit-ready processes and minimise risk.
- Collaborate with internal stakeholders (e.g., Curriculum, Operations, Business Development) to support seamless programme delivery.
- Provide reports, dashboards, and insights to senior leadership on performance and risks.
- Support the implementation of new delivery models, qualifications, and strategic initiatives.
Head of Quality (Apprenticeships) - European Tyre Enterprise Limited (Kwik Fit)
(2022-01 - 2025-01)
- Manage all aspects of apprenticeship quality systems. Recently implemented a new learning platform (BUD).
- Maintain data management for apprenticeship delivery.
- Implement strategies for ongoing developments.
- Complete annual self-assessment reports and quality improvement plans.
- Ensure compliance with English standards and devolved nations frameworks.
- Oversee staff CPD and observations.
- Maintain stakeholder relationships and manage funding compliance.
- Support external accreditation and quality standards (Recent accreditation of the Matrix standard/Successful Ofsted visit and achieved the top 100 apprenticeship providers in the UK).
- Manage and support the National functional skills team for a curriculum with effective intent, implementation and impact.
- Support the wider team with implantation of new apprenticeship standards. Including programs in Northern Ireland.
- Maintain accountability Framework compliance, conducting meetings with the Department for Education (DfE).
- As a previous Ofsted nominee, I supported the recent Education Inspection Framework (EIF) inspection.
- Support the wider team champions and ensure full stakeholder understanding of the apprenticeship programs. Maintaining data and information for governance matters and reassurance.
- Recognition of apprenticeship achievements and awards.
- Designated deputy safeguard lead for apprenticeships.
Head of Apprenticeships & Quality and Compliance - Sandwell College
(2020-01 - 2022-01)
- Manage effective delivery of apprenticeship provision.
- Establish and develop relationships with local and regional employers.
- Ensure students achieve learning aims.
- Improve and quality assure the College's apprentice provision.
- Develop quality management systems and ensure compliance.
Public Services/Sport/ Curriculum Leader and Lecturer - Stoke on Trent College
(2016-01 - 2020-01)
- Deliver/manage and maintain BTEC extended diploma units.
- Lead outdoor co-ordinator responsibilities.
- IQA Responsibilities.
- Staff Timetable management.
Quality Manager/Head of Teacher Training - Valkyrie Support Services
(2014-01 - 2016-01)
- Develop quality management systems.
- Ensure compliance with ESFA and awarding body requirements. Ofsted Nominee.
- Coordinate graded observations and identify areas for staff development.
- Lead level three Education and Training programme/TAQA for staff development.
- Conduct audits of policies and procedures.
- Coordinate External Verification activities and conduct Internal IV activities.
Public Services Curriculum Leader and Lecturer/HE Lecturer Teamwork and Management/Outdoor Education Instructor - NSCG
(2008-01 - 2014-01)
- Deliver BTEC extended diploma units.
- Lead outdoor co-ordinator responsibilities.
- Develop partnerships for student learning experiences.
- Associate lecturer for Staffordshire University.
Senior Non-Commissioned Officer - Electronic Engineering Specialist - Royal Air Force
(1997-01 - 2008-01)
- Specialise in electronic engineering.
- Achieved highest position as Senior Non-Commissioned Officer.
- Conduct preventive and corrective servicing of navigation aids and communications systems.
- Design and install management radio aerial systems.
