Robert Jay

Advising customers with bathroom purchases, ensuring the correct products were offered or sold Use of CAD system and providing home measures. Processing finance applications.

Senior Sales Consultant / Assistant Manager/Manager/ Regional Support Manager at Easy Bathrooms (2018 – Present)

• Advising customers with bathroom purchases, ensuring the correct products were offered or sold
• Use of CAD system and providing home measures.
• Processing finance applications.
• Duties include all areas of stock management, displays and pricing.
• Processing off 3rd party supplier orders
• Resolving customer complaints to ensure a satisfactory outcome for both parties.
• Dealing with online purchases made customers for delivery or click and collect.
• Development of teams, including recruitment and disciplinary issues
• Development of Store including sales,displays and oppunitures
• Scheduled and Emergency cover for the area
• Supporting and training new manager or novice managers
• Development of a ticket system to support all stores with support requests
• Support manager audits, identify areas of improvements and establish improvement plans. Monitoring selected stores from audits.

Sales Assistant at The Old Mill Interiors (2016 – 2018)

• Advising customers with Furniture purchases, ensuring the correct products were offered or sold
• Duties include all areas of stock management, displays and pricing.
• Processing off 3rd party supplier orders, creating item on the epos system
• Covering store in the absence of management, mainly on their days off or holidays.
• Resolving customer complaints to ensure a satisfactory outcome for both parties.
• Dealing with online purchases made customers for delivery or click and collect.

Senior Sales Advisor/Service Specialist at Topps Tiles Plc (2011 – 2016)

• Building trade relationships, assisting trade purchases queries and registering new account traders.
• Advising customers with tile or wood purchases, ensuring the correct products were offered or sold
• Working in various locations throughout the area
• Duties include all areas of stock management, displays and pricing.
• Managing own KPI’s and targets to influence store KPI’s and targets.
• Covering stores in the absence of management, mainly on their days off or holidays.
• Resolving customer complaints to ensure a satisfactory outcome for both parties.
• Dealing with online purchases made customers for delivery or click and collect.

Branch Manager at ModelWorlds NP LTD (2010 – 2011)

• Advising customers with model railway products, ensuring the correct products were offered or sold
• Start EBay shop and use it sell through discontinued items and specialist items of stock.
• Establishing policies and procedures in store
• Attending trade shows at key events nationwide

Sales Advisor at Topps Tiles Plc (2007 – 2010)

• Advising customers with tile or wood purchases, ensuring the correct products were offered or sold

Responsible Person at Woolworths PLC (2006 – 2007)

• Running store in absence of management, mainly out of hours, opening and closing and ensuring that health and safety is adhered to.
• Training of temporary staff in floor work. Running night crews at other stores that are having refits in the local area.

Stockroom Manager at Woolworths PLC (2004 – 2006)

Sales Assistant at Co-op (2004 – 2004)

Sales Assistant at Woolworths PLC (1999 – 2004)

NVQlevel 2 in Retail Specialist Skills – Topps Tiles Work Based (2011 – 2012)

GNVQ in Leisure and tourism – Lings Sixth Form Northampton (2000 – 2001)

GCSE in Science -C, C

• Geography - C
• Design and Technology Resistant Materials - C
• English Language – D
• English Literature - D
• Mathematics – D
• Spanish –D
• Humanities - D – Lings Upper School Northampton (1997 – 2000)