Roberta Gould
Medical Office Assistant
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About
I am an experienced administrative professional with a background in medical office administration, scheduling, patient services, and healthcare support. I have experience working in fast-paced environments where attention to detail, organization, and strong communication skills are essential. In my previous role as a Booking Clerk/Medical Office Assistant, I coordinated patient appointments, communicated with patients and healthcare providers, and managed confidential information.
I enjoy helping people, working collaboratively with a team, and ensuring processes run smoothly. I am currently seeking an opportunity where I can continue to contribute my administrative skills while growing professionally within a healthcare organization
Experience
Booking Clerk / Medical Office Assistant at Kingston Medical Imaging (2026-01 – Present)
- Schedule MRI and Ultrasound appointments and provide patient preparation instructions
- Check in patients using two identifiers while ensuring confidentiality and safety
- Manage phone calls, faxes, requisitions, EMR documentation, and physician office communication
- Prepare technologist day sheets, request external reports, and track office supplies
Reception at Kingston Pelvic Health (2025-01 – 2026-12)
- Coordinate appointments, billing, insurance processing, and patient communications
- Maintain confidential records and support clinicians with administrative workflow
- Assist with virtual appointment coordination and documentation collection
Reception / Medical Office Assistant at Private Psychiatry Practice (2025-01 – 2026-12)
Administrative support for Dr. Zlatko Banic, Dr. Simon O'Brien, and Dr. Dijana Oliver
- Coordinate virtual, telephone, in-person, and IME appointments
- Manage patient communications, physician correspondence, prescription faxes, and medical records
- Liaise with legal, insurance, pharmacy, and healthcare offices while maintaining confidentiality
Education
Diploma in Medical Office Assistant – Trillium College (2014)
Diploma in Personal Support Worker - Trillium College (2015)
