Robin Cole

Senior M&A Integration Program Manager and independent consultant with 20+ years of experience leading post-acquisition integration, enterprise transformation, ERP/system migrations, and multi-location operations. Hands-on leader who converts broad acquisition objectives into executable workstreams, milestones, owners, dependencies, decision paths, and executive reporting. Experienced influencing cross-functional leaders without direct authority across Operations, Finance, HR, IT, Sales, Legal/Compliance, Marketing and Business Operations.

Deep background in Day 1 readiness, stabilization, risk escalation, change management, data migration, testing, cutover, adoption, and integration playbook development.

Senior M&A Integration Program Manager / Consultant at Customer Connections Consulting, Inc. (2020-01 – Present)

Acquisition Integration / IMO Lead at ALL4 (2025-01 – Present)

• Lead acquisition integration from pre-close due diligence and Day 1 readiness through post-close execution and stabilization, serving as the central integration lead and primary point of coordination across functional workstreams.
• Build and manage detailed integration roadmaps, workstreams, milestones, owners, dependencies, risk/issue logs, decision tracking, executive updates, and recurring integration governance.
• Coordinate execution across Business Operations, Finance, HR, IT, Marketing, Legal, Project Management and PMO functions; drive accountability and decisions across leaders and subject-matter experts without direct reporting authority.
• Coordinate due-diligence meetings and request/document tracking; assess acquired-company current-state processes and systems, identify integration priorities, and translate findings into future-state workstreams and executable integration plans.
• Lead Day 1 and early post-close readiness covering employee/deal communications, onboarding, benefits/PTO, O365/email, Box, Paylocity, hardware, firewall/ISP readiness, contract assignments, rebranding, training and impact planning.
• Drive Deltek Vantagepoint ERP and business-system integration activities including project and financial data migration, licensing, cross-billing/reconciliation, CRM/contact migration, software transfers, document conversion, testing, cutover and go-live readiness.
• Partner with technical and functional owners on Microsoft 365/email, Box, security, CRM, ERP/accounting, HR/payroll and related platform migrations; escalate roadblocks and ensure configuration, data, testing, training and user-readiness activities remain on track.
• Develop and continuously refine the acquisition integration playbook, including pre-close responsibilities, Day 1 requirements, 30-day execution activities, communications cadence, training/impact calendar, system migration plans and stabilization checkpoints.

Senior M&A Integration Program Manager / Consultant - Additional M&A / Transformation Engagements at Customer Connections Consulting, Inc. (2020-01 – Present)

• Led complex M&A and transformation programs for Hilton Grand Vacations, Microsoft/Nuance and Streamland Media spanning IT, HR, Finance, Legal and Operations.
• Directed ERP, cloud, data-center and contact-center migrations, including Dynamics 365 Business Central and a 40+ site CXone migration supporting 1,000+ agents with on-schedule cutover and zero downtime.
• Established Smartsheet/Azure DevOps governance, executive dashboards, risk registers, budget/variance reporting and cross-functional delivery controls for distributed client teams.

VP / Regional Operations & Customer Experience at Charter Communications - Spectrum (2015-07 – 2019-06)

• Led regional operations through the Time Warner Cable integration across NC, SC, GA, TN, LA and AL, with responsibility for 3,000+ employees and $400M+ P&L.
• Drove post-acquisition operating alignment across field operations, customer experience, network/service delivery, dispatch/routing, quality, safety and SLA performance in a decentralized, multi-location technician-based environment.
• Served as executive liaison for integration priorities, KPI performance, cost reduction, operational risk and cross-functional decision-making.

Senior Project / Program Manager - M&A Integration, Field Operations & IT at Customer Connections, Inc. (2004-06 – 2015-07)

• Led end-to-end post-merger integration for Charter/Bresnan, WOW!/Knology and Comcast/Adelphia acquisitions, coordinating business and technology workstreams through transition and stabilization.
• Managed SAP, CRM and operational systems migrations from planning and data readiness through testing, cutover, adoption and stabilization.
• Developed risk-management and TSA-exit plans, coordinated vendors and field operations, and supported process standardization across acquired multi-location organizations.

BBA in Marketing / Management – Texas State University

Executive MBA Program / Certificate – Washington University, Olin Business School