Roger Angulo Mori

Analytical and process-driven operations professional with a proven track record across UK Financial Compliance and International Sportsbook/iGaming operations. Experienced in real-time betting pattern monitoring, staking liability assessment, and risk escalation. Strong background in auditing account data, ensuring data integrity, and navigating complex regulatory frameworks (FCA, GDPR, Responsible Gambling).

Skilled in leveraging data analytics and Excel modeling to safeguard margins, streamline workflows, and support fast-paced trading operations.

Communicator – Financial Compliance & Collections at Foundever Global Services Limited (UK) (2025-02 – Present)

• Systems Navigation & Data Integrity: Utilise Sentinel and QueryTool to perform detailed account investigations, audit transaction histories, and ensure data integrity before taking action.
• Risk-Based Account Management: Audit and manage accounts based on system-assigned risk levels (baskets) to prioritise workflows and deliver sustainable financial resolutions.
• Operational Execution: Manage the payment process and the reinstatement of Direct Debit mandates, ensuring financial transactions comply strictly with PCI DSS standards.
• Vulnerability & Compliance: Identify and support vulnerable customers, applying strict regulatory frameworks in full compliance with FCA and GDPR standards.
• Quality Standards: Maintain a consistent 95%+ quality audit score across core systems, focusing on accurate data recording and regulatory adherence.

Customer Service Agent- CRM Marketing Coordinator at Inkabet (iGaming - Perú/International) (2021-11 – 2024-10)

• Trading Liaison: Collaborated with the Sportsbook department to analyse market launches, monitor odds display, and flag irregular betting flows or third-party feed discrepancies.
• Player Protection & Risk: Monitored betting patterns to identify signs of problem gambling, escalating high-risk accounts for self-exclusion or staking limits in line with compliance standards.
• VIP Administration & Data Auditing: Managed high-value player portfolios, executing bulk data uploads via Excel for bonus allocations and tracking player turnover.
• Campaign Deployment: Owned the setup, scheduling, and live monitoring of multi-channel CRM assets (Push, Pop-up, Inbox, and Email) using Xtremepush.
• Technical Maintenance: Utilised basic HTML/CSS for template structuring and localising Casino/Sportsbook marketing briefs from UK-based platform providers.

On-Site VIP Account & Operations Executive at Betcris (Perú/International) (2019-11 – 2021-03)

• Risk & Betting Pattern Analysis: Monitored high-value accounts, betting volume, and staking patterns in real time to detect irregular betting activity, arbitrage, or syndicate behaviour, escalating high-liability positions to risk teams.
• VIP Account Profiling & Behavioural Monitoring: Analysed individual player margins and turnover, assessing betting habits to determine appropriate staking limits and reduce commercial exposure for the sportsbook.
• Sports Calendar Strategy: Aligned account engagement and monitoring with major sporting events (football, tennis, seasonal championships), anticipating market volume and high-liability trading windows.
• On-Site VIP Management: Managed face-to-face relationships with high-net-worth clients in the VIP lounge, monitoring live wagering and table/sportsbook turnover in person.
• Live Event Hosting & Compliance: Hosted VIP clients on-site during major televised fixtures, deploying commercial incentives profitably while upholding strict responsible gambling protocols.

Commercial Advisor & Retention Lead at Telefónica (Perú) (2003 – 2012)

• Led an operational retention team of 25, improving key customer metrics and operational efficiency.
• Consistently ranked in the Top 3 Advisors, specialising in complex process resolutions and cross-functional team communication.

Bachelor of Business Administration in Business Administration – Ricardo Palma University