Roidad Khan

A dedicated security focused individual with a strong background in customer service and conflict management. This background has supported me developing a strong skillset to be able to resolve a range issues and also develop my skills in technology using surveillance systems, access controls and secure systems. I am looking for my next challenge to be able to prove my skillset in a more generalist office environment.

Corporate Security Front of House / Receptionist - G4s - Squire Patton Boggs Birmingham

(2021-12)

• Monitoring CCTV – ensuring the premises is patrolled and efficiently monitored.
• Handled site access permits and RAM procedures.
• Performed internal and external patrols and monitored CCTV.
• Provided visible security presence and managed emergency situations
• Time management – ensuring all tasks fully completed/ working to a strict time schedule
• Ensuring the highest standards of customer service
• Telephony – directing and ensuring calls are answered with efficiency and customers always leave happy.

Corporate Security Front of House / Receptionist - CDX

(2021-08 - 2021-08)

• Monitoring access to the premises/ badge distribution/ log book updates – manually and auto unlocking/ locking doors
• Customer service – Meet and greet all clients/ giving directions – ensuring a positive front to the company at all times.
• Efficiently ensuring post/ parcels/ emails are managed and distributed to clients
• Time management – ensuring all tasks fully completed/ working to a strict time schedule
• Ensuring GDPR compliance at all times and conducting identification checks when necessary.
• Telephony – directing and ensuring calls are answered with efficiency and customers always leave happy.
• Complaints management – ensuring a dedicated and professional front is kept at all times.

Security Response Officer/ Receptionist - CIS

(2021-07 - 2021-08)

• Ensuring the highest standards of customer service
• Team management – ensuring diary is kept to date and all meetings scheduled and notifications are sent to clients
• Monitoring CCTV – ensuring the premises is patrolled and efficiently monitored.
• Conducting morning checks and evening checks to ensure 100% highest standards of safety are abided by
• Always adapting to operational requirements – staying to resolve issues which arise and attending early when required.

Picker and Packer - Amazon

(2017-02 - 2017-02)

• Scanning and ensuring items packed and sent out correctly
• Verification of sold items at the end of the day
• Organised working to ensure high standards of hygiene, safety and promoting safety throughout the workplace
• Efficiently processing orders to meet targets aiming for 100% productivity and accuracy
• Ensuring the highest level of customer satisfaction through abiding to strict quality assurance standards

Warehouse General Operator - Reach Printing Services (Midlands) Ltd

(2016-03 - 2021-03)

• Problem solving with the team of machine and printing technicians
• Ensuring the highest standard of preparation of equipment
• Proactively loading pallets with use of an automated palletises machine/ manually when necessary
• Ensuring printing targets are always met and machine only printing is done to the best standard possible to meet order requirements

ASDAN BTEC Level 2 - Heartlands Academy

ICT BTEC Level 1 & 2 - Heartlands Academy

Applied Science Level 2 - Heartlands Academy

PE BTEC Level 2 - Heartlands Academy

GCSE - Urdu - Heartlands Academy

GCSE - Resistant Materials - Heartlands Academy

Higher National Diploma - Level 3 ICT - South and City College Birmingham (DIGBETH)

English Level 2 - South and City College Birmingham (DIGBETH)

Maths Level 2 - South and City College Birmingham (DIGBETH)