Ronald Murrain

An experienced Housing Advisor, well skilled in acting as the initial source of advice for tenants and other customers; dealing with routine enquiries and advising on services available. Handling routine housing, support, rent enquiries and administering rent arrears recovery plans; assisting in the taking of and dealing with repair request by telephone or face to face. Seeking employment within Social Housing organisation, where I am able to further enhance my skills and knowledge within this industry.

My experience is very expansive within Supply chain management and procurement. Working with a large housing association for a number of years, being a significant and valued team player to procure and manage major contracts for their repair and development programs. Negotiate terms of the contract, managing and chairing monthly management meetings.

Carrying out data analytics for the purpose of the analysis of the organisations spending and the pattern of individuals spending was an essential task to undergo daily with potentially close to 200 individuals using the various types of accounts on a daily basis.

Customer Service Advisor/Receptionist at Family Mosaic Housing Association (2013-10 – Present)

Meeting and greeting visitors to the offices, ensuring everyone signed register inline with H&S policy

• Send notification to the relevant persons who have a visitor
• Receiving and logging of daily post; receiving / signing and distribution of deliveries, distribution of mail throughout the group bookings external couriers
• Receiving inbound daily calls on a busy switchboard
• Daily booking of meeting rooms and facilitating drinks and sandwiches
• Providing assistance to various teams throughout the group when required

Property Services Administrator at A2 Dominion Housing Group (2013-09 – 2013-10)

Meeting clients in reception whom visited the offices

• Processing invoices to the Finance Dept.
• Handling complaints from tenants regarding contractors; updating records daily via Dynamics system
• Constant liaisons with external operatives
• Booking board meeting rooms as requested

Housing and Finance Advisor at Tower Hamlets Homes (2011-11 – 2013-04)

Processing applications for Estate Facilities

• Regular communication with NHO's and NTL's
• Processing rent payments using Aims payment system
• Ensuring the daily update of calls received using Comino/Contact Manager
• Updating Excel spreadsheets daily; ordering of new rent cards for customers
• Advising Clients of their housing options/and councils policies
• Liaising with external agencies daily; commencing low level ASB cases
• Receiving inbound calls relating to housing, rents, and various issues
• Advising customers of their benefit payments and their contribution to rent
• Assisting with appointments for Welfare Reform Officers

Customer Service Officer at Viridian Housing Association (2010-10 – 2011-09)

Receiving Inbound reactive Maintenance and housing calls; liaising with tenants on a daily basis

• Logging all repairs on Intellect system and keeping it updated
• Liaise daily with DLO-s(Direct Labour Operatives)
• Regular communication with external agencies
• Responding to low level Rent Arrears enquires
• Processing rent payments using All Pay and Call Pay module

Neighborhood Officer (CSA)/Housing Options Officer at Circle Anglia (2009-09 – 2010-09)

Meeting tenants and Commencing Tenancies; ensuring fast and efficient turnaround of empty homes

• Carrying out home visits; responding to tenant enquiries i.e. advising clients on homeless legislation, housing rights, homeless prevention and making necessary enquiries about homeless applicants
• Processing mutual exchanges, successions, transfers and name changes
• Attending Evictions, with police to ensure property was adequately secured

Action on Rent Arrears Outbound Call training (2011)

New Systems Design Training - Rent collection, anti social behavior, tenancy management, voids and lettings, and all aspects of social housing (2011)

Welfare and Benefits training course (2010)

Housing Options and Advice Training (2010)

Gravitas Training Course in Housing Management (2009)

O-Level - Hackney Downs