Roopa Samarth

Experienced and dependable customer service professional with a strong background in administration, helpdesk support, reception, and data handling. Skilled in acting as a first point of contact for customer enquiries via phone and email, maintaining accurate records, and updating internal systems efficiently. Experienced working in fast-paced environments, handling multiple tasks, and delivering a high standard of customer care while communicating effectively across teams.

Career Break

(2015-12)

• Took a planned career break to raise a family while maintaining professional development.
• Completed recent training to support return to customer service and administrative work.
• Built strong organisation, communication, and multitasking skills during this time.

Receptionist - Nestles Avenue Children’s Centre - Hayes

(2015-03 - 2015-10)

• Acted as the first point of contact for visitors and customer enquiries.
• Maintained accurate visitor records, filing systems, and internal documentation.
• Managed multiple administrative tasks efficiently in a busy environment.
• Provided professional and friendly customer service at all times.

Data Entry Administrator - Surrey Independent Living Council - Guildford

(2013-12 - 2014-11)

• Converted and updated electronic records accurately using internal systems.
• Cross-checked large volumes of data to ensure accuracy and completeness.
• Communicated with hospitals and clients to obtain missing information.
• Maintained confidentiality and handled sensitive information professionally.

Administrator - The Learning Edge Ltd - Slough

(2010-08 - 2011-08)

• Prepared and maintained confidential records in line with company procedures.
• Reviewed documents of student information to ensure compliance and accuracy.
• Supported day-to-day administrative operations in a fast-paced office environment.
• Responded to enquiries professionally via phone and email.
• Identified eligibility requirements and collected all necessary documents in compliance with organisational policies.

Administrative Assistant - National Express East Anglia - Norwich

(2009-09 - 2010-03)

• Entered customer information accurately into internal systems.
• Maintained data accuracy while working to deadlines and targets.
• Assisted with general administrative support and record management.

Helpdesk Coordinator - Glodyne Techno Serve Limited - Mumbai

(2006-04 - 2008-04)

• Handled customer enquiries and logged issues accurately using Excel spreadsheets.
• Liaised with engineers and customers to provide updates and resolve issues.
• Monitored reported issues through to resolution while maintaining high customer service standards.
• Managed communication between departments to ensure efficient service delivery.

Customer Service Executive - Tata Power – Vision Marketing & Information Services - Mumbai

(2004-04 - 2006-04)

• Provided first-line support for inbound customer calls and enquiries.
• Updated customer records accurately using spreadsheets and internal systems.
• Managed high call volumes calmly during busy periods.
• Escalated complex customer issues to relevant teams when required.
• Also trained new executives about insurance products while handling SBI Life Insurance project.

Digital Skills Bootcamp – Data Technician - Just IT, London (2025-09 - 2025-11)

Bachelor of Science (BSc) - Physics - Mumbai University, India (1999-06 - 2001-04)

Higher Secondary Certificate (HSC) - Mumbai Board, India (1997-06 - 1998-04)