Rose Carter

Duty Manager/Supervisor

Talent

Westerham, ENG TN16 1THMember since October 31, 2026

LeadershipCustomer Service

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LeadershipCustomer Service

About

I am a positive, forward thinking, confident and energetic learner, with a passion for customer service and communication skills. I have an excellent ability to make sure my main priority is to be helpful, reliable and I consider myself experienced in delivering exceptional standards and maintaining strong composure when working in high pressure situations. I am an efficient individual with multiple years in working with the public and a strong talent to work well within a team to ensure safety and satisfaction is met.

I am currently looking for a new challenge within another job, as previously I have been able to meet the demands of managing a pub in my local area. This included making confident decisions, leadership, adaptability and most importantly organisation. My biggest achievement is solo travelling for almost a year around Asia.

This taught me many key transferable skills such as growing my confidence, strengthening my risk assessment and improving my independence and initiative.

Experience

Duty Manager/Supervisor - Greene King - Kent, WA

(2024-08)

Problem solving on a daily basis.
Ensuring health and safety standards are met and risk assessments are met.
People leadership.
Looking after my team around me.
Financial responsibility/ ensuring safe and responsible handling of cash at the end of each night.
Ensuring customers are happy with their experience whilst also being able to handle and acknowledge constructive criticism and how to use this to make things better in the future.
Answering calls and responding to questions, emails and bookings.
The use of IT skills.
Managing 18 hotel rooms, bar, kitchen and reception.

Receptionist - Everyone Active Edenbridge - Kent, WA

(2021-12 - 2024-01)

Serving customers with a smile.
IT skills.
Being able to respond to concerns or complaints with correct knowledge and ensure good customer service.
Being responsible for safeguarding and protection of customers data.
Answering phone calls.

Lifeguard - Sencio Leisure - Edenbridge

(2021-12 - 2023-12)

(COMPANY NOW EVERYONE ACTIVE)

Responsibility of making sure everyone is safe and abiding rules when using the pool facilities.
Ensuring the standards of cleanliness are met on a day to day basis.
Also working on reception to greet customers, manage problems effectively, answer phone calls and take payments or memberships for the gym and swimming pool.
Working with children’s parties, in the pool and the soft play area.

Barista/Waitress - Hudson’s - Royal Tunbridge Wells

(2021-03 - 2021-07)

To make sure customers are served with a smile and satisfied with their food and drinks.
To clear tables and surfaces, wash up and maintain good sanitary levels.
To make hot beverages including coffees and teas.
To take orders on the till and give the correct amount of change to the customers.

Waitress - Pronto - Four Elms, Kent

(2020-11 - 2021-03)