Rosie Dignan

As an acting graduate with ten years of extensive experience in customer service and teaching, I have honed a diverse skill set that perfectly aligns with the demands of a dynamic customer service role. My background includes a strong emphasis on effective communication, problem-solving, and the ability to work collaboratively in team environments. I excel at building and maintaining positive relationships with customers and colleagues alike, ensuring a high level of satisfaction and loyalty.

My academic achievements and practical experience have equipped me with the knowledge and versatility to thrive in fast-paced settings, making me a valuable asset to any organization committed to exceptional service and continuous improvement.

Music and Singing Teacher at Jigsaw Performing Arts (2023-08 – Present)

• Designed and delivered engaging lesson plans in music and singing tailored to students' age and skill levels.
• Wrote, planned and directed multiple different performances in different contexts around London.
• Adapted teaching methods to accommodate diverse learning styles, ensuring all students could actively participate and progress.
• Created and maintained positive relationships with students, parents, and colleagues, maintaining open communication regarding progress and performance.

Actor at Trainspotting The Musical, Theatre Royal Haymarket (2026-05 – 2026-09)

Worked alongside a diverse group of creative and technical staff to create a new piece of theatre for the west end.

• Remained calm, focused and professional during high-pressure situations, live performances and unexpected changes.
• Demonstrated strong punctuality, preparation, commitment and consistency while working on a demanding West End production.
• Accustomed to responding quickly to changes, taking direction and finding practical solutions while maintaining a high standard of performance.

Educator at Lululemon, Selfridges (2024-08 – 2026-05)

• Delivered exceptional customer service, supporting guests with excellent product knowledge and customer connection.
• Promoted Lululemon's brand, company values and culture through positive customer interactions and effective storytelling.
• Supported my fellow team with creative and critical problem solving and effective, tight knit team work.
• Contributed to achieving team sales targets through product education, relationship-building, and proactive engagement with customers.
• Assisted with the planning and execution of weekly visual merchandising within the store.

Head Waitress at Cashleys at the Cross (2020-07 – 2022-07)

• Built strong rapport with regular customers, creating a sense of connection and ensuring repeat visits.
• Providing a warm and welcoming service to all guests, ensuring a positive first impression upon arrival and a comfortable dining experience throughout.
• Actively listened to customer needs, offering personalized recommendations and responding to inquiries with attention and care.

Diploma in Music Theatre in Music Theatre – Laine Theatre Arts (2021 – 2024)

Art and Design in Art and Design – DJCAD, University of Dundee (2020 – 2021)

Level 6 Diploma in Musical Theatre in Musical Theatre

General Foundation in Art and Design in Fine Art and Philosophy

Scottish Advanced Highers in English, Art

Scottish Highers (A-levels) in English, Art, Photography, Politics, Music, Philosophy