Rosie Pullen

Results-driven professional with experience in sales, customer service, and team leadership. Highly organised and confident in handling complex situations, problem-solving, and delivering excellent service in fast-paced environments. Strong computer skills, including Microsoft Office and Excel, and adept at learning new systems quickly.

Confident in training and supporting team members, with excellent communication and relationship-building skills. Currently seeking a new challenge to apply transferable skills in a different role or industry.

Assistant Lettings Manager at Leaders LTD (2021-12 – Present)

• Supporting the daily running of a busy lettings branch in a fast-paced environment
• Managing high volumes of enquiries, viewings, and tenancy progression
• Handling and resolving customer issues and complaints efficiently and professionally
• Building strong relationships with landlords and tenants
• Negotiating tenancy agreements and securing successful lets
• Training and supporting new starters
• Contributing to branch performance and targets
• Conducting market appraisals, selling our services to Landlords and providing honest valuations
• Assisted colleagues in transitioning to a new CRM system, providing training and ongoing support
• Managing properties, keeping tenancies compliant and staying up to date with the changing legislation
• Completed a formal leadership course, gaining skills in team management, decision-making, and performance development
• Top Annual Negotiator
• Top Quarterly Negotiator (4 times)
• Part of the team awarded Top Lettings Branch (quarterly)

Supervisor at Jack Wills (2019-10 – 2021-12)

• Supervised day-to-day store operations and supported management
• Delivered high levels of customer service
• Motivated team members to meet and exceed sales targets
• Assisted with staff training
• Responsible for opening and closing the store
• Managed stock control and store presentation

Sales Assistant at Currys, PC World (2017-02 – 2019-10)

• Provided customer support and product advice in a busy retail environment
• Assisted customers in selecting products based on their needs
• Achieved sales targets and contributed to team performance
• Maintained product displays and stock levels
• Delivered a high standard of customer service

A-Levels in Law, Sociology and Business – Chichester College

GCSE – Bourne Community College