Rounak Khan

Experienced and dedicated Customer Service professional with over two years of expertise in delivering exceptional customer service and driving sales performance in high-pressure environments. Skilled in resolving complex issues, managing customer inquiries, and ensuring a positive experience through effective communication and problem-solving. Strong ability to work under pressure, with a focus on customer satisfaction and team collaboration.

Committed to building lasting relationships and providing solutions that exceed customer expectations.

Sales Assistant at Qatar Dutyfree (2022-09 – Present)

Provided excellent customer service and assisted in purchasing decisions while maintaining stock levels and ensuring product availability.

• Provided excellent customer service and assisted in purchasing decisions.
• Maintained stock levels and inventory control to ensure product availability.
• Tracked and recorded sales, ensuring accurate and timely reporting.
• Monitored product movement, ensuring accurate stock counts and orders.
• Through effective selling techniques, maximize sales opportunities and deliver exceptional customer service in Qatar Duty-Free (QDF).
• Handled high-pressure situations calmly, keeping store operations seamless during peak hours.

Intern at Interior Craft (2021-05 – 2021-06)

Managed administration tasks and supervised manufacturing processes while maintaining inter-departmental communication.

• Managed administration tasks, including inventory and recordkeeping.
• Supervised the manufacturing process and ensured project timelines were met.
• Maintained communication between different departments for smooth operations.
• Assisted senior staff in data analysis tasks to inform strategic decisions.
• Worked productively with team members to achieve common goal.

Intern at IC's Hotel By Xenious (2021-04 – 2021-05)

Managed hotel inquiries and guest requirements while assisting in banquet management and event coordination.

• Managed hotel inquiries and handled guest requirements.
• Assisted in banquet management and event coordination.
• Organized check-in and checkout procedures efficiently.
• Managed administration tasks including inventory and record keeping.
• Maintained communication between different departments for smooth operations.

Bachelor of Arts – Garhwal University (2021-01 – 2023-01)

– NIOS (National Institute of Open Schooling) (2019-01 – 2020-01)

– St. George's School (2015-01 – 2016-01)