Rousha Browning

A proactive, meticulous and caring individual with over twenty years of experience in various customer service roles that span numerous industries. An enthusiastic and passionate person with a love of comedy, theatre and creative expression. I have a deep love and interest in animals and nature.

General Manager at SCRUM Studios (2025-01 – Present)

Reporting to the Executive and Artistic Directors, managed the daily operations at SCRUM Studios and rehearsal spaces, balancing third-party hires with internal charity programmes.

• Managed all logistics for external hires, liaising with artists and production teams on all scheduling personnel, equipment and access needs, to ensure a comfortable, professional and creatively engaging experience while using the space
• Co-managed the studio sales team, fielding incoming leads, calculating quotes, coordinating schedules and maintaining customer relationships
• Identified new opportunities to increase revenue by optimising underused spaces, working closely with the marketing team to drive sales
• Supervised a team of six Duty Managers, delegating daily tasks to maximise productivity in building operations and administration, and aligning flexible freelance schedules with hire dates
• Coordinated with property management for maintenance, ensuring the safe and usable functions of building facilities
• Facilitated SCRUM's performance and fundraising events, coordinating with production teams, front of house, volunteers and catering companies
• Improved the day-to-day management of the organisation, streamlining internal systems for efficiency and diligence and organising storage space
• Worked closely with the Artist Development Officer to programme workshops in line with various schedules, ensuring participants' accessibility requirements and practitioners needs were met
• Took the lead on developing new creative partnerships to increase SCRUM's charitable and cultural impact in the community

Front of House Supervisor at Leicester Square Theatre & The Kiln Theatre (2022-01 – Present)

Responsible for customer care, bar service, health & safety and efficient running of scheduled events/shows.

• Dealt with a variety of events held at both theatres, adapting to individual requests and demands for the specific occasion

Office Manager at Brown Bob Productions (2018-01 – 2020-12)

Reporting to the Managing Director, managed office operations, HR, maintenance, IT, office supplies, organised work trips and company events with large budgets, and booked travel & accommodation for staff.

• Assisted the Development Team working on new TV slate ideas
• Managed the kit room, organising and logging all filming equipment, working with Production Managers on planning and setting up kit for all location based TV productions

Event Manager/Producer at Heroes of Fringe (2015-01 – 2017-12)

• Produced and promoted shows in various venues, liaised with acts management, PR, dealt with press and managed social media platforms
• Managed The Hive at The Edinburgh Festival, ensuring a high standard of show turnaround efficiency, overseeing 250 guests per hour
• Directed venue production team to ensure spaces were set up correctly

Membership Relations Executive at Nimbus Ninety (2017-01 – 2018-12)

Maintained strong relationships with all members, coordinated bespoke executive dinners, think tanks and summits for up to 250 key members within the technology sector, working to specific requirements for the recruitment of delegates for each event, liaising with venue management.

Tour Guide at Mind The Gap Tours & Walk Eat Talk Eat Tours (2014-01 – 2018-12)

Delivering historical food & drinks tours to groups of 15 or more people in a fun and engaging way, ensuring everyone enjoyed the tour.

Office Manager at Quaker Social Action (QSA) (2010-01 – 2014-12)

Reporting to the Director, Trustees and the Finance Manager, responsible for book keeping, invoicing, bank reconciliations, pensions, payments, Gift Aid claims and donations for the charity.

• Organised staff events, away days and dealt with office maintenance

Fashion Photography

First Aid

Fire Marshal