Rowan Pateman
Team Leader/Residential Support Worker
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About
Passionate and proactive with experience spanning social care, education and advocacy work. Skilled in effective communication and trauma-informed, direct work with individuals from varying backgrounds. Especially keen to work in roles that support community initiatives, bring about positive outcomes, and promote social mobility across sectors that are often overlooked. Familiar with administrative procedures and accurate data entry and interpretation. First-class graduate with honours.
Experience
Team Leader/Residential Support Worker - Heal Care Group, Keys Group
- Led and supported staff teams to deliver high-quality, safe, child-centred care.
- Managed shifts, incidents, records, and multi-agency communication.
- Supported young people's emotional, social, and educational development.
- Delivered personalised care and activities to promote young people's holistic wellbeing in residential settings.
- Used de-escalation techniques and trauma-informed approaches.
Agency Worker - TeacherActive
- Provided classroom and 1:1 SEN support across nurseries and schools.
Student Ambassador - University College Birmingham
- Guided visitors, supported events, and created digital content for marketing and administrative teams.
Clearing, Enrolment and Admissions Advisor - University College Birmingham
- Supported applicants via phone/email, assisted enrolment, and led campus tours.
Telephone Interviewer - Ipsos Mori
- Conducted market research interviews and ensured accurate data entry on specialist software.
Youth Mentor - AimHigher Mentoring
- Guided students through confidence building, transitions, and goal setting.
Front of House/Floor Staff - Pizza Hut, Craft Fine Dining
- Delivered high-quality customer service in fast-paced and fine-dining environments.
Sales Associate - Jokeshop.com
- Created displays, maintained stock, assisted customers, and produced digital content.
Education
PGDip - Education (Safeguarding) - Birmingham Newman University
BA (Hons) - Primary Education Studies - University College Birmingham
A-Level - Art (B), Psychology (B), English Language and Literature
GCSE - 12 A*-B, including Maths and English
Certificate - Financial Capability - LIBF
