Lucy Reed

I am a confident and outgoing individual, highly motivated and eager to develop. I am a quick learner, and work well under pressure, with the self-confidence to work on my own initiative. I am respectful of others needs, and have the ability to work well within an organisation. I would love to be given the opportunity to progress my interests and further my skills.

Full Clean Driving

Licence

Team lead- Residential Support Worker - A Wilderness Way - Penrith

(2023-06)

I am currently a children’s residential team lead at wilderness way in Penrith, providing support to the children in our homes. Working within a close-knit team of 6, with support from Managers, MultiDisciplinary teams, and Outdoor and therapy experts, I am dedicated to helping children find their path to brighter futures in a therapeutic manner, whilst coaching my team to achieve the best possible support.

Administrator / Receptionist - Recovery Steps - Carlisle

(2023-10 - 2024-06)

I worked on reception at Recovery Steps Drug & Alcohol Service checking clients in for their appointment's, and booking further meetings. As part of my role I add referrals, obtain food parcels for those struggling, and find the help clients need in various parts of their lives, such as booking appointments to see the housing officers. My admin role includes checking prescriptions out, doing BBV ( Blood bourne virus) finger prick testing, and arranging the support workers diaries.

This role was a year contract only.

ICC Hub Coordinator - North Cumbria Integrated Care NHS within Carlisle Healthcare - Carlisle, Cumbria

(2022-10 - 2023-10)

Working as a administrator in a multi-organisational hub, alongside other administrators and health and social care professionals. Within my setting at Carlisle health care GP Practice, I worked along side District Nurses, GP’s, Care home teams, and paramedics. As part of my community role, I engage daily with various health care sectors varying from safeguarding to crisis teams.

Within the integrated care team, we aim to deliver a seamless services ensuring that patient care and confidentiality is delivered to highest possible standard. As an Administrator working under the general direction of the Senior Hub Coordinator I worked daily on administrative systems, procedures and records -this is done via telephone or email, to enable the team to deliver effective community services, and to ensure that the office environment is safe, appropriately maintained and equipped.

Receptionist/ Call Handler - Carlisle Healthcare

(2018-02 - 2022-09)

During my role as a receptionist/ call handler I greeted patients at the desk to check them in, booked future appointments and advised on any general queries. Over the phone I dealt with difficult situations, such as deaths and recent diagnosis of patients, all done in a confidential and respectful manner. The reason for leaving this role was I was given the opportunity to progress within Carlisle Health Care.

Store Assistant - Marks & Spencer

(2014-12 - 2018-01)

Working mainly on tills greeting customer stock replenishment and cleaning cash handling working on the customer service desk dealing with orders and queries.

Promotions/ Warehouse - Eddie Stobart

(2010-01 - 2014-01)

In summer months, travelling to private events promoting the company. Working on bars/ waitressing, serving potential customers food and drinks. In winter months, working alongside the merchandise shop sending out customer orders and dealing with requests in the shop and warehouse.

Bar Manager - The Hourglass

(2006-10 - 2010-01)

Day to day running of the bar serving drinks cash handling and banking, rotas training of staff Key holder

Store Assistant - Aldi

(2001-01 - 2006-03)

Serving customers on till, stock replenishment on shop floor.

Store Assistant - Marks & Spencer

(1998-02 - 2001-01)

Tills and stock replenishment. Customer service desk, cafe work. Cash handling.

GCSE’s - English Literature - C; Maths - C; Religious Studies - C; Textiles – C; P.E - C; Science - C - Trinity School (1991 - 1998)

Health & Social Care Level 2 (Level 2) (1998)

Health & Social care Level 3 & 4 (2025)

Health & social care and management level 5 (2026)

Coaching qualification

Autism awareness level 3

Trauma in young children level 3