Ruvimbo Mungate

IT support and operations professional with experience coordinating technical and operational workflows, investigating user and system issues, preparing management reports, maintaining accurate electronic records and communicating with colleagues, managers, public-sector stakeholders and clients. Holds a 2:1 Bachelor's Degree with Honours in Business Management and Information Technology. Brings previous operations management experience alongside current workplace IT support, with strengths in issue resolution, task prioritisation, documentation, stakeholder communication and structured service delivery.

IT Support Assistant and Support Worker - Savannah Lodge

(2025-05)

• Support colleagues using Microsoft workplace applications, internal systems, computers, tablets and other devices, helping maintain reliable day-to-day access to digital services.
• Investigate technical and user-access issues, assess available information, explain solutions clearly and escalate more complex problems when required.
• Support accurate electronic record keeping, responsible system access, confidentiality and compliance with data-security requirements.
• Prioritise competing operational and support tasks while following structured procedures and maintaining clear communication with colleagues and managers.

Operations Manager and IT Support Analyst - Zada Construction, Zimbabwe - Zimbabwe

(2019-02 - 2023-02)

• Coordinated operational and technical workflows across active projects, staff, drivers and site contacts, monitoring priorities and following up outstanding actions.
• Analysed internal system issues and operational information, identified problems and supported colleagues with practical solutions.
• Reviewed live vehicle-tracking and site information to support accurate scheduling, safety decisions and resource planning.
• Prepared management reports and performance updates by consolidating information from several teams and concurrent projects.
• Coordinated road-construction projects and vehicle hire for government and council sites, monitoring progress against requirements and schedules.
• Communicated with internal teams and public-sector clients to clarify requirements and resolve operational or technical issues promptly.

Managing Director's Personal Assistant - Zada Construction, Zimbabwe - Zimbabwe

(2018-08 - 2019-01)

• Managed correspondence, meeting information, documents and confidential business records with strong attention to accuracy and deadlines.
• Prepared and reviewed reports, coordinated communication across departments and tracked actions to completion.

Receptionist - Zada Construction, Zimbabwe - Zimbabwe

(2018-02 - 2018-07)

• Maintained accurate call, message, visitor and administrative records and supported colleagues with office systems and routine technical tasks.

Assistant Support Worker - High Town Supported Living

(2023-09 - 2026-04)

Care Assistant - B&M Residential Care

(2023-05 - 2026-05)

Support Worker - All Hands Care

(2023-02 - 2023-04)

Bachelor's Degree with Honours - Business Management and Information Technology - Catholic University of Zimbabwe (2023)