Ryan Carter

Currently work for a renewable energy company based in Gloucester As an energy expert.

I have worked within the energy sector for 3 years and have developed a vast knowledge and skill set within this industry.

Professional Summary

Dependable B2B SME Energy Expert, proficient in team and operational leadership. Enthusiastic about supporting business success.

Work History

B2B SME Energy Expert

Sep 2019 - Current

Ecotricity

Stroud, Gloucestershire

• Implemented customer complaint response strategies, providing rapid and effective follow up to ensure customer satisfaction.
• Maintained high standards of accuracy and quality in data entry and recordkeeping.
• Delivered new hire training and mentored established staff on processes and procedures.
• Updated office management on team's activities and progress at weekly meetings.
• Actioned client feedback to improve product and service offerings.
• Communicated policy changes and business priorities to streamline office team tasks.
• Enforced clerical team compliance with industry best practices and internal policies.
• Exceeded upper management targets of quantity and quality of work done.
• De-escalated objections and disputes professionally to maintain customer satisfaction.
• Managed high-volume customer queries simultaneously through effective multitasking.

A Levels Completed in Business Studies, Geography and Physical Education.