Saba Milaghi

Reliable, friendly and hardworking Customer Service professional who quickly learns and masters new concepts and skills. Passionate about helping customers and creating satisfying experience. Strong history of providing top-notch service and support.

Exceptional communication skills with proven track record of building client rapport. Dedicated hospitality professional with strong customer service skills. Experienced in food preparation, rotation and portion control.

Knowledgeable about stock management and POS systems.

Assistant Manager & Barista - Costa Coffee - Hendon Central, London

(2025-05)

• Assisted the store manager with daily operations, staff coordination, and customer service management.
• Prepared and served high-quality hot and cold beverages while maintaining Costa Coffee standards.
• Supported stock control, cash handling, and POS system operations.
• Helped train new team members and ensured smooth teamwork during busy shifts.
• Resolved customer concerns professionally, contributing to a positive customer experience.

Barista - Holy Bella Cafe - London

(2023-06 - 2025-05)

• Lead barista among a team of four, delivering excellent beverage service.
• Handled customer complaints and authorized refunds independently.
• Played a key role in managing daily operations, ensuring high customer satisfaction.

Barista - La Gourmandise - East Finchley, London

(2022-09 - 2023-03)

• Provided customers with product details such as coffee blends and preparation descriptions.
• Prepared and served hot and cold beverages including espresso drinks and brewed teas.
• Suggested menu items and handled customer feedback.

Cashier - Mega Food Centre - Finchley, London

(2021-06 - 2021-11)

• Scanned and packed items with precision to reduce wait times.
• Managed customer payments and trained new staff on POS and stock procedures.

Level 1 - Health Social Care - South Gate College (2021-09 - 2022-07)