Sabina Khatri
Customer Service Representative
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About
Dedicated and customer-focused employee with a bachelor's degree in business studies and a master's degree in International Business. Hardworking and enthusiastic professional with strong analytical thinking, perseverance, and leadership skills. Devoted to working in teams with high learning capabilities. Seeking to contribute to an organization's growth while attaining professional goals.
Experience
Customer Service Representative - Millennium Saving and Credit Co-operative Ltd. - Lagankhel, Lalitpur, Nepal
(2019-03 - 2022-01)
- Aiding customers to fill in an account opening form, Deposit Voucher, Cheque Deposit Voucher, Remittance Voucher, share form and distribute ATM cards
- Support customer in providing necessary guidance for money deposit, cheque deposit and withdraw issues
- Helping customer in writing necessary details in cheque book, mentioning their necessary details in files and register as well
- Solving problems related to ATM Card, SMS and mobile banking apps as well as services
- Checking KYC (Know Your Details) form about customers
Accountant - Millennium Saving and Credit Co-operative Ltd. - Lagankhel, Lalitpur, Nepal
(2019-03 - 2022-01)
- Recording daily financial transactions like invoices, bills, and payments
- Reconcile bank and credit card statements
- Track accounts payable and receivable
- Maintain the general ledger
- Prepare financial statements like balance sheets, income statements, and cash flow statements
- Prepare budgets and forecasts
- Prepare tax returns
Waitress - Hotel Motel-One - Leinster Terrace, Westminster Borough, London, Lancaster Gate
(2023-05 - 2024-05)
- Welcoming guests in a good manner
- Taking orders and serving food with tea and coffee
- Clean the tables and set up the tables
- Managing and arranging cutlery and all the things in its own place
Cleaner - BFantastic Cleaning Services - London
(2024-06 - 2025-02)
- Cleaning door to door client houses across London covering zone 1 to zone 4
- Dusting all surfaces in all rooms and cleaning all rooms vacuuming, cleaning kitchen, bathrooms, toilets, mopping the floor
Associates in the Shipping department - Amazon Warehouse Ltd. - LCY2 fulfillment Centre, RM18 7AN, Tilbury Town
(2024-10 - 2025-04)
- Receiving: Check and receive products
- Sorting: Sort products by destination and consolidate them onto trucks
- Picking: Pick products for customer orders
- Relocating: Use forklifts, pump trucks, and pallet trucks to move products
- Scanning: Scan packages
- Diverting: Divert packages to the correct destination
Housekeeping - Travelodge Hotel
(2025-06 - 2025-08)
- Cleaning and servicing guest rooms daily
- Making beds and changing bed linens and towels
- Cleaning bathrooms and replenishing toiletries
- Dusting, vacuuming and mopping floors
- Checking room amenities and equipment
- Cleaning lobbies, corridors, elevators, staircases and restrooms
- Maintaining cleanliness in restaurants, banquet halls and lounges
- Collecting soiled linens and uniforms
- Washing, drying, ironing and storing clean linens
- Maintaining linen inventory and preventing loss
- Preparing rooms for arrivals and VIP guests
- Inspecting rooms before guest check-in
- Setting up extra beds and amenities when required
- Maintaining high standards of hygiene and sanitation
- Proper use and storage of cleaning chemicals
- Pest control coordination
- Inspecting rooms and public areas regularly
- Reporting maintenance problems (leaks, electrical faults, damages)
- Handling lost and found items as per hotel policy
- Managing housekeeping supplies and equipment
- Requesting and controlling stock of cleaning materials and guest supplies
- Handling guest requests such as extra towels, pillows or room cleaning
Associates (Stow) - Amazon Warehouse (Dartford branch)
(2025-09 - 2026-01)
- Receive products from inbound docks
- Check items for damage and correct labelling
- Verify items match system information
- Place items into designated storage bins or pods
- Ensure items are stored securely and correctly
- Avoid overstuffing or misplacing items
- Scan items and storage locations using handheld scanners
- Ensure accurate inventory tracking in Amazon systems
- Correct errors when identified
- Follow stow quality standards to prevent picking errors
- Ensure fragile or hazardous items are handled properly
- Ensure correct item-to-bin association
- Avoid overfilling bins and follow size/weight guidelines
- Report discrepancies or inventory issues promptly
- Follow Amazon's safety standards and warehouse procedures
- Use proper lifting techniques and PPE when required
- Maintain a clean and organized work area (5S principles)
- Meet or exceed stow rate and quality metrics
- Minimize errors such as mis-stows or damaged items
- Adapt to workload changes and peak periods
- Identify restricted, hazmat, or fragile items and stow accordingly
- Ensure labels and barcodes are visible and scannable
- Escalate damaged or unscannable items
Education
Master's - MSc. International Business - Ulster University
Bachelor's - Business Studies - Reliance College
Intermediate - Management specializing in Business Studies - Reliance International Academy
S.L.C. - Saraswati Academy English School
