Saffron Mcgibbon

A dedicated administrative professional with a proven track record in streamlining processes, managing complex schedules, and enhancing operational efficiency. Also known to have a positive and proactive approach with adaptability, and delivering customer-service worthy results in varied-paced environments. Confidently proficient in data management and executive support, with the ability to thrive in diverse sectors including healthcare, education, and fire safety.

Service Administrator - LEO & OASIS Community Team

(2025-01)

• Managed complaints and serious incidents with a professional, solutions-focused approach, maintaining a high standard of service on a daily basis
• Updated visitors' records, badges and assisted the appropriate teams
• Maintained comprehensive clinical records via EPJS and facilitated seamless internal communication through Microsoft Teams and Excel
• Managed administrative tasks such as booking appointments, coordinating meetings, and handling office logistics
• Managed room bookings, booking interpreters internal or external
• Maintained and updated the Data Projection Spreadsheets, ensuring accurate and timely case updates

Family Bereavement - GAP

Administrator - Lambeth CAMHS - Assessment Clinic

(2023-12 - 2024-06)

• Streamlined administrative processes, reducing task completion time by 20%
• Oversaw incident recording and quality control using DATIX, ensuring regulatory compliance and high data accuracy
• Managed complaints and serious incidents with a professional, solutions-focused approach, maintaining a high standard of service
• Maintained comprehensive clinical records via ePJS and facilitated seamless internal communication through Microsoft Teams and Excel
• Transcribed and disseminated minutes for Directorate meetings, ensuring timely follow-up and accountability

Prevention & Protection (Fire Safety) Administrator - London Fire Brigade

(2023-06 - 2023-10)

• Organised and prioritised routine and unexpected tasks to meet deadlines consistently
• Handled large datasets, ensuring accuracy in data input, error correction, and cross-referencing between multiple forms to support fire safety investigations
• Ensured that sensitive information was handled in accordance with GDPR, maintaining confidentiality at all times

Front of House/Admin Assistant - Drug & Alcohol Service

(2022-12 - 2023-04)

• Provided exceptional customer service as the first point of contact for high-priority guests and patients
• Managed administrative tasks such as booking appointments, coordinating meetings, and handling office logistics
• Ensured smooth operations by overseeing fire drills, fridge temperature monitoring for clinical storage, and reporting maintenance issues for timely resolution

Front of House/Interim ART Tracking Officer - Adult & Children Services

(2022-08 - 2022-12)

• Maintained and updated the ART Placement Tracker and Mosaic systems, ensuring accurate and timely case updates
• Facilitated seamless telephone and in-person communication with service users, ensuring their inquiries were addressed efficiently
• Managed office reception, scheduled meetings, and coordinated room bookings, providing crucial support for internal and external teams

Team Administrator - OPTIMA, Lambeth Hospital

(2022-03 - 2022-06)

• Assisted Occupational Therapists with scheduling internal/external meetings, managing multiple calendars, and booking appointments
• Uploaded, updated, and maintained patient information on ePJS, ensuring timely data entry and compliance with patient care protocols
• Recorded minutes for weekly MDT (Multi-Disciplinary Team) meetings and distributed them to relevant stakeholders, ensuring key decisions were documented

Ward Administrator - Maudsley Hospital

(2021-12 - 2022-03)

• Uploaded patient documentation, updated records, and discharged patients via EPJS, ensuring accuracy and compliance with healthcare regulations
• Organised meetings, managed diaries, and supported internal team communication
• Took and distributed minutes for weekly business meetings, ensuring timely follow-up on key actions

Receptionist - St. Jude's Church of England, Primary School

(2021-09 - 2021-11)

• Ensured all telephone calls and queries were noted accurately and sent to the appropriate staff member
• Aided the Administration and Office Manager with all administrative duties
• Covered and ran the office and reception area singularly every Friday 8am-4pm

Administrator/Receptionist - Lambeth Alliance Community Team

(2021-02 - 2021-09)

• Assisted the Administration Manager with any administrative duties to support various teams with correspondence
• Served as the first point of call for a very busy reception area dealing with clients who have mental health problems who are attending appointments with their care co-ordinators, doctors for medication and blood clinics at the hospital base

Personal Assistant & EHCP Administrator - Lansdowne School

(2019-09 - 2020-12)

• Managed complex schedules and administrative tasks for the Senior Leadership Team, including organising school events, trips, and parent conferences
• Edited and updated Educational Health Care Plans (EHCPs), collaborating closely with the SENDCO to ensure accurate records for students
• Led the planning and execution of key school functions, presentations, and senior administrative duties

Administration Officer/Front Office Assistant - Fenstanton School

(2019-04 - 2019-07)

• Managed all administrative duties and the front desk area
• Helped teachers with reprographics
• Assisted parents with payments and returning trip correspondence
• Opened the office in the AM for before school activities
• Reported daily or biweekly to the School Business Manager

Administration Officer - Haseltine Primary School

(2018-10 - 2019-04)

• Reported to the Business Director and Office Manager regarding all administrative duties
• Covered and ran the office and reception area singularly every Friday 8am-4pm
• Managed and entered Admissions Data for all years, including Nursery
• Liaised with multiple schools and Lewisham council

FOH/Booking Assistant - Mitsu & Co

(2018-06 - 2018-07)

• Dealt with telephone inquiries as Front of House
• Reported to Officer Manager
• Liaised with the facilities and kitchen department regarding refreshments and reorganised the meeting rooms on request
• Updated Guard Point Security System: added/removed staff, created ID passes and liaised with security for validation

Playgroup Assistant - Woodmansterne School & Children's Centre

(2018-04 - 2018-06)

• Assisted the EYSP with playgroups: planning, setting and conducting each session depending on the targets for each group of children
• Prepared snacks and lunches for the children between ages of 3 months - 3 years old
• Offered verbal assistance to parents with a language barrier

Click & Collect Advisor - Debenhams

(2018-02 - 2018-04)

• Reported to the Supervisor and Line Manager for Parcel management, stock count and cash handling

Receptionist/Office Administrator - UAE South Bank

(2015-09 - 2017-10)

• Reported to the Business Manager of a newly created secondary school funded by London South Bank University
• Responsible for all aspects of the academy
• Updated website and liaised with the Data and Exams Officers for data entry
• Provided one-to-one student mentoring on a weekly or daily basis
• Assisted on educational visits
• Administered first aid
• Led given groups of students
• Created and wrote short stories, poems and written words for the Learning Resources Community (LRC/Library) for after school

Volunteer - John Ruskin Primary School

(2015-06 - 2018-06)

Customer Service Assistant - Sainsburys, Brixton Station

(2015-06 - 2015-08)

Booking/Viewing Assistant - Next Property, West End

(2015-03 - 2015-05)

Administration & Finance Assistant - Pensar' IT Management

(2014-11 - 2015-02)

Marketing Assistant - Pets Pyjamas

(2014-07 - 2014-10)

Cashier/Kitchen Assistant - Crystal Palace Football Stadium; Lindsey Catering

(2012-04 - 2014-04)

Dermatology Administrator - Guys and St Thomas's Hospital

(2011-11 - 2011-11)

Diploma - Level 2 Business Administration - University Academy of Engineering South Bank (2015 - 2017)

Certification - Level 1 First Aid - University Academy of Engineering South Bank (2015 - 2017)

Certification - Level 3 First Aid - University Academy of Engineering South Bank (2015 - 2017)

Diploma - Level 3 Creative Media, TV and Film - City of Westminster College Paddington Green (2014 - 2014)

Harris Academy (2012)