Safiya Khan

Results-driven HR and project professional with over 3 years' experience delivering operational projects and supporting core HR functions. Experienced in onboarding, talent acquisition, employee engagement, and administrative management. Successfully implemented structured onboarding processes that improved employee retention and new starter experience.

Skilled in project coordination, stakeholder communication, process improvement, and employee relations, with a proactive and solutions-focused approach.

Admin Handler – Data Enrichment & Validation - Deloitte

(2025-09 - 2026-03)

• Conducted Data Enrichment & Validation (DE&V) activities, ensuring accuracy and completeness of customer records.
• Processed inbound written correspondence in line with regulatory and company standards.
• Managed written data-gathering requests, maintaining strict attention to detail and confidentiality.
• Identified and escalated customer complaints in accordance with compliance procedures.
• Processed customer information updates, including change of address, deceased notifications, and gone-away records.
• Maintained high levels of data integrity while working to strict deadlines and service-level agreements (SLAs).

Administrator, HR - MEETINGS & EVENTS & Events Production - American Express Global Business Travel

(2022-05 - 2025-07)

• Manage Freelancers – onboarding, technology & invoicing. Processing of recruitment requirements onto Workday to obtain required approvals, working with TM's and the recruitment team to find suitable candidates.
• Requesting DBS Checks
• Financial and Data Reporting client
• Support data quality checks and work to improve data quality and cleanliness
• Arranging contracts and signed agreements with freelancers.
• Requesting system access based on role, e.g. NetSuite, Meeting Central, SharePoint, Mailbox etc, as per recruitment checklist.
• Manage vendor onboarding requests on behalf of the teams with the vendor onboarding team.
• Order office equipment, Laptop, mobile phones, desk, chair.
• Project managed clients and finance using SAP for Data processing, and using NetSuite, Meeting Central, Cvent.

Technology Administrator - American Express Global Business Travel

(2017-03 - 2020-09)

• Implemented a new team onboarding program to reduce training time.
• Attended annual leadership meetings to network with industry professionals and source cost-saving liability insurance policy solutions.
• Produced detailed records of attendance for board reports and company review processes.
• Maintained comprehensive, up-to-date learning management systems for clear functional training records.
• Developed financial and business forecasts for strategic planning.

Senior Business Travel Consultant - Hogg Robinson Group

(2011-08 - 2017-03)

• Managed complex corporate travel arrangements using multiple GDS platforms, including Galileo, Hotel Booker, POS, Lanyon, and Cvent.
• Built and maintained strong client relationships, consistently delivering tailored travel solutions aligned to business requirements.
• Planned and coordinated luxury and high-profile travel itineraries, maintaining strict confidentiality and discretion.
• Arranged end-to-end travel logistics, including transfers, coach hire, VIP services, and hotel venues.
• Independently managed cancellations, amendments, schedule changes, and refunds, ensuring minimal disruption and high client satisfaction.

Executive Business Sales Advisor - BT Group

(2004-01 - 2011-01)

• Delivered high-quality business sales support, consistently meeting targets and deadlines through excellent time-management skills.
• Implemented process improvements that reduced wasted resources and generated significant annual savings.
• Built and maintained strong client relationships, ensuring high levels of customer satisfaction.
• Developed subject matter expertise to consistently deliver outstanding service and guidance.
• Supported teams with assignments and deliverables, contributing to overall departmental efficiency.

Warehouse Supervisor - Evergreen Design

(2003-01 - 2004-01)

• Supervised warehouse operations, ensuring team compliance with company policies and procedures.
• Monitored stock levels and placed timely orders to maintain operational readiness.
• Managed recruitment for the warehouse team, including interviews and hiring of high-performing staff.
• Mentored and coached team members on picking and operational techniques, improving overall team efficiency.

Supervisor - Harrods Fashion Ltd

(1997-01 - 2003-01)

• Directed efficient loading and unloading of shipments in warehouse and yard operations.
• Led inspections to verify incoming materials against order documentation, ensuring accuracy and compliance.
• Coordinated daily operational activities with long-term business strategies to improve efficiency and support company objectives.

CPD HR Level 2 - Employment Law - CPD (2021)

NVQ - Maths, English, Customer Service & Business Sales - BT Group (2011)

RSA Computing - Software & Hardware - Bright Learning Centre, Leicester (1999)