Adarsh K A

Results-driven Operations and Administrative Professional with strong experience in business operations, workforce coordination, HR administration, compliance management, and customer service within high-volume hospitality environments. Experienced in leading teams, overseeing administrative processes, coordinating staffing operations, and improving operational efficiency across multi-site businesses. Skilled in managing schedules, reporting, complaints handling, recruitment administration, compliance procedures, and daily operational planning.

Strong communication, leadership, and organisational abilities with experience working in fast-paced and service-focused environments.

Restaurant Manager at Gopal's Corner By Roti King (2024-05 – Present)

• Oversee full day-to-day business and administrative operations in a high-volume restaurant environment serving 300+ customers daily
• Manage and supervise a workforce of 15+ employees including rota planning, attendance monitoring, payroll coordination, and performance management
• Handle operational reporting, scheduling, stock management, and internal administrative processes
• Coordinate recruitment support, onboarding procedures, and staff documentation
• Resolve customer complaints professionally while implementing service improvement strategies
• Ensure compliance with company procedures, food safety standards, health & safety regulations, and operational policies
• Monitor business performance and implement workflow improvements to increase operational efficiency
• Support communication between senior management, kitchen operations, and front-of-house teams
• Maintain strong organisational control across staffing, inventory, and daily operational target

HR Executive at Roti King Ltd (2023-05 – 2024-05)

• Managed recruitment administration, onboarding processes, and workforce scheduling across multiple restaurant branches
• Conducted right-to-work checks and maintained compliance with UK employment regulations and company procedures
• Maintained employee records, attendance tracking, and staff documentation
• Assisted with rota management, staffing coordination, and workforce planning in fast-paced operational environments
• Supported internal communication between operational teams and management
• Assisted with HR administration including absence records, return-to-work documentation, and staff support
• Helped maintain organised HR systems and operational documentation

Shift Manager at Wendy's Restaurants UK (2022-04 – 2023-03)

• Supervised high-volume operational shifts ensuring smooth workflow and efficient customer service
• Coordinated front-of-house teams and delegated operational responsibilities effectively
• Handled customer issues and complaints professionally during busy service periods
• Supported staff supervision, shift organisation, and daily operational planning
• Maintained operational standards, cleanliness, and compliance procedures

Assistant Manager at Wind Haven Resorts (2020-04 – 2021-12)

• Supported General Manager in overseeing resort operations to maintain high guest satisfaction and service quality
• Managed front office, housekeeping, F&B, maintenance, and admin teams for efficient operations
• Oversaw staff scheduling, recruitment, training, and performance monitoring
• Handled guest feedback, complaints, and special requests to enhance guest experience
• Monitored budgets, controlled costs, and prepared operational and financial reports
• Ensured compliance with health, safety, hygiene, and hospitality regulations
• Coordinated procurement and inventory management with suppliers and vendors
• Supported sales and marketing initiatives to drive promotions, events, and occupancy strategies
• Implemented SOPs to enhance productivity and service standards
• Assisted in achieving revenue targets through monitoring occupancy and operational efficiency

Assistant Manager at Crowd Hills Resorts (2018-02 – 2020-03)

• Assisted in managing day-to-day hotel operations and administrative coordination
• Supported workforce management, scheduling, and team supervision across departments
• Maintained customer service standards and handled guest concerns professionally
• Assisted with operational planning, reporting, and business coordination
• Supported smooth communication between departments and management teams

MBA in International Marketing – Coventry University (2022-02 – 2023-04)